Customer Integrations Analyst

Role Overview

This is an individual contributor position which works under regular supervision and participates on multiple projects of varying complexity. S upports the successful integration of partner systems with our platforms. This role s its at the intersection of customer engagement, business analysis, and technology, acting as a key liaison between external partners and internal teams. You'll play a critical role in ensuring accurate data exchange, rigorous testing, and smooth onboarding across multiple concurrent integration initiatives.

Key Responsibilities

• Serve as the primary point of contact for external partners throughout the full integration lifecycle, from requirements through testing and production readiness.
• Gather, interpret, and translate business and technical requirements between partners and internal technology teams.
• Lead and execute integration and testing efforts, including user acceptance testing, defect tracking, validation, and release support. Hands-on integration and testing.
• Perform detailed data mapping, validation, auditing, and documentation to ensure data accuracy and integrity across integrations.
• Ensure integrations align with applicable industry data standards and partner requirements.
• Manage and prioritize multiple integration efforts simultaneously, balancing timelines, dependencies, and business impact.
• Partner crossfunctionally to resolve issues, improve workflows, and enhance the overall customer and partner experience.
• Identify opportunities to improve integration processes, testing approaches, documentation, and partner enablement.

Minimum Education and Qualifications

• 3+ years of experience in customer integrations, system integrations, or technical business analysis.
• Direct experience with system integration and testing is required (including UAT, validation, defect resolution, and release coordination).
• Strong experience with data mapping, documentation, and structured testing practices.
• Ability to clearly communicate technical concepts to both technical and nontechnical stakeholders.
• Exceptional attention to detail with strong analytical, organizational, and followup skills.
• Proven ability to manage multiple initiatives in a fastpaced, evolving environment.
• Experience working in regulated or dataintensive environments (financial services, insurance, lending, or similar).
• Experience with XML, EDI, and MISMO.
• Exposure to rulesdriven systems, underwriting, pricing, or policybased platforms.
• Business Analyst or Project Management experience is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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