Account Manager

Account Manager

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry's best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated's local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group's purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Job Summary

The Account Manager in the elevator industry is responsible for maintaining and growing relationships with clients, including building owners, property managers, and contractors. They serve as the key point of contact, overseeing sales, contract negotiations, service delivery, and customer satisfaction for elevator products and services. The role involves identifying client needs, providing solutions, coordinating with technical and service teams, and ensuring timely resolution of issues to maximize client retention and achieve revenue targets.

Duties and Responsibilities

• Generate sales among client accounts, including upsell and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Makes sure clients receive requested products and services in a timely fashion
• Communicates client needs and demands to management
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions

Qualifications

• Bachelors degree preferred
• Must have a minimum of 5 years experience in a sales and/or account support role.
• Strong attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Candidates must have an aptitude for technical, mechanical concepts and terminology

• Top Pay in the industry
• Very low health insurance cost for dependent and family coverage
• Generous 401K match towards your retirement account
• Competitive commission structure