Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance
• 401(k)

About our Agency:
I opened my State Farm agency in 2024 and currently lead a close-knit team of two. Before making the move to State Farm, I was a Farmers Insurance agent, and prior to that, I worked as a District Manager for Verizon Wireless. With an extensive background in retail, sales, and leadership, I’ve spent much of my career building teams, developing people, and helping customers find solutions that fit their needs.

Staying connected to our community is important to us. Our agency is very active with local high school groups through sponsorships and enjoys partnering with other local businesses to support the community.

Our agency offers health, dental and vision benefits, a 401(k), paid time off, licensing reimbursement, and a strong commitment to work-life balance. As a newer agency, this is also a great opportunity for someone who wants to join a growing team and have the chance to develop alongside the business.

I’m looking for someone who is motivated, honest, and excited about growth. The right person is a fast learner who is ready to take on new challenges, develop their skills, and contribute to the success of the team. If you’re looking for an opportunity where you can grow your career and make an impact within a newer agency, we’d love to meet you.

Location Address 9725 Thornydale Rd, Tucson AZ 85742

At Andy Manchanda State Farm, we help individuals, families, and business owners protect what matters most through insurance and financial solutions. Our sales team brings in new business, and our service team keeps clients happy, protected, and supported.

We provide training, growth opportunities, and a strong team culture where great people can build real careers.

Position Overview
We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience.

You will help customers with policy changes, billing questions, claims guidance, renewals, coverage reviews, and day-to-day account needs while working closely with our sales team to keep business running smoothly.

Key Responsibilities

• Assist current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Help create a positive office culture and smooth daily operations

Qualifications

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)

Compensation $50,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.