Business Development Representative for Treatment

Job Description

Job Description

Position Summary

The Business Development Representative for Treatment builds referral relationships with hospitals and EAPs that need a reliable place to send patients and employees for detox and residential treatment. The representative works with case management, social work, discharge planning, and EAP teams so they know our programs, our admission process, and how quickly we can respond.

Responsibilities

●Complete at least 40 face-to-face visits each month, including meetings, facility tours, and in-services, with discharge planners, case managers, and social workers at hospitals, and with account managers and clinicians at EAPs on your approved target list.

●Make at least 120 logged phone calls or emails each month with contacts at referral accounts.

●Establish at least 2 new business relationships each month with hospitals or EAPs that fit our programs.

●Log every visit, call, and email in Pipedrive the same day with the contact, notes, and a scheduled next step.

●Follow your weekly service route across Austin, Houston, and San Antonio as set by the Director of Business Development.

●Direct referral calls to the admissions tracking lines and keep account contacts informed about the referral and admission process.

●Learn and follow each hospital's vendor credentialing, visitor, and gift policies.

●Keep business cards and brochures stocked for each market, and present the Nova and Briarwood brands professionally at every account.

●Use the Ramp card for fuel and nominal account gifts within the $500 monthly budget, and log every gift by account.

●Attend the weekly pipeline review and bring account updates, obstacles, and new opportunities.

How Success Is Measured

●10 admissions per month from your referral accounts

●Monthly activity standards met: 40 face-to-face visits, 120 calls or emails, and 2 new business relationships

●Complete and timely Pipedrive records

●Growth in active referring hospital and EAP accounts

Qualifications

●Two or more years in hospital liaison, healthcare sales, behavioral health outreach, or EAP account work

●Comfort working with hospital case management and discharge planning teams

●Working knowledge of detox and residential levels of care and commercial insurance basics

●Valid Texas driver's license, personal auto insurance, and a clean driving record

●Willing to travel weekly between Austin, Houston, and San Antonio, including occasional overnight stays

●Comfortable using a CRM daily (Pipedrive experience preferred) and working from a smartphone in the field

●Able to pass a background check

●Understanding of, or willingness to be trained on, patient privacy rules (HIPAA and 42 CFR Part 2)

Tools Provided

Company email, three office lines with Austin, Houston, and San Antonio area codes (forwarded to your cell phone), three admissions tracking lines in the same area codes, a Pipedrive login, a Ramp card with a $500 monthly budget for fuel and nominal account gifts, and business cards and brochures for each market.

Compliance

Compensation for this role is not tied to the number of referrals or admissions, or to amounts billed or collected. Team members follow Nova's referral-practice, gift, and privacy policies, keep gifts to referral-account staff nominal, log all gifts in Ramp by account, and respect each account's own gift and vendor policies.

This description covers the main duties of the role and is not a complete list. Duties may change as the program grows. Employment is at will.