Administrative Assistant - Customer Support

Administrative Assistant

Kitchen Tune-Up is seeking an Administrative Assistant to provide customer support and administrative help for our busy team of kitchen remodelers. This role focuses on customer communication, scheduling, and organizational tasks to ensure smooth operations. The ideal candidate has strong customer service skills, can work independently, is highly organized, and follows instructions well. Position will be based in our Grand Rapids design showroom. Design experience is a plus but not required.

Benefits include 401(k), 401(k) matching, bonus based on performance, health insurance, opportunity for advancement, and paid time off.

Duties and responsibilities include handling customer communications throughout the kitchen and bath remodeling process, assisting customers in the showroom with basic needs and coordinating with the team for design consultations, managing incoming leads by organizing and tracking them to support the sales process, supporting the team with administrative tasks, performing job invoicing, statement preparation, and mailings using computer systems, maintaining mailing lists and ensuring adequate levels of literature and inventory, ordering products and samples as needed, coordinating production and installation schedules with customers and the team, preparing basic reports on sales performance and pipeline status, assisting with event preparation, such as seminars or showroom activities, on an as-needed basis, and performing any other administrative duties as required to support daily operations.

Our expectations of you include being personally disciplined, self-motivated, and driven; being organized in thought and action; being able to stay focused on a task through completion; exhibiting a strong work ethic; being optimistic, enthusiastic, and friendly; being curious to learn a new industry at a deep level; having excellent written and verbal communication skills; being proficient in MS Outlook & Excel; and having a valid driver's license.

Why work for Kitchen Tune-Up? We are a family-owned company so we value consistency, reliability, working hard, and having fun! Rapid growth throughout Michigan. Growth opportunities available! We are a high-quality company with an excellent reputation. You will be supporting custom projects in some of the nicest areas of our community. Ongoing training and coaching provided.

Kitchens are the heart of the home! Join our team as we make our clients' remodeling dreams a reality! Compensation: $40,000.00 - $55,000.00 per year.