Call Center Representative

Delaware Eye Institute is searching for an enthusiastic, patient focused, Full Time Call Center Representative for our Rehoboth Beach, DE office. This position will be cross trained a Patient Services Representative as well. Great work hours, no nights, no weekends, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction. Responsibilities Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date Follow established call center protocols and procedures to maintain the highest quality standards in patient care Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance Qualifications High school diploma or equivalent; additional education is a plus Previous experience in customer service or call center roles is preferred but not required Knowledge of medical and vision insurance preferred Excellent verbal and written communication skills Strong problem‑solving abilities and the ability to remain calm under pressure Adaptability and a willingness to learn and grow within the organization Experience with EMR/EHR and EPM, NextGen is preferred but not required In Turn We Will Offer Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability Company paid life insurance Paid holidays and generous paid time off Paid parking where applicable Team oriented working environment where you are heard and respected Clear career ladder opportunities #J-18808-Ljbffr