Front Desk

Job Description

Job Description

FRONT DESK REPRESENTATIVE – DENTAL PRACTICE

Position: Front Desk Representative / Dental Receptionist
Employment Type: Part -time/Full-Time
Experience Required: 3–5 years of dental front-desk experience

Position Summary

We are seeking an experienced, organized, and detail-oriented Front Desk Representative to join our dental practice. The ideal candidate will have 3–5 years of hands-on experience working at the front desk of a dental practice and have a strong understanding of dental terminology, insurance, treatment coordination, scheduling, and practice management systems.

The candidate must be comfortable working independently, managing a busy doctor's schedule, communicating professionally with patients and insurance companies, and handling multiple responsibilities while maintaining accuracy and attention to detail.

Key Responsibilities

Patient Scheduling & Doctor's Schedule

• Manage and maintain the doctor's daily and future schedules efficiently.

• Schedule new and existing patients according to treatment needs and practice protocols.

• Coordinate appointments for consultations, restorative procedures, hygiene, emergencies, and follow-up visits.

• Optimize the doctor's schedule to minimize gaps and maximize productivity.

• Confirm appointments and follow up with patients regarding missed or canceled appointments.

• Coordinate treatment appointments based on doctor recommendations and treatment plans.

• Handle emergency appointments appropriately and efficiently.

Dental Insurance & Pre-Determinations

• Verify patient dental insurance eligibility and benefits.

• Accurately understand and interpret dental insurance plans, limitations, exclusions, deductibles, annual maximums, waiting periods, and frequency limitations.

• Prepare and submit insurance pre-determinations / pre-authorizations for recommended treatment.

• Follow up on pending pre-determinations and document responses in the patient's account.

• Communicate insurance information and estimated patient portions clearly to patients.

• Work with insurance companies regarding claims, benefits, denials, and payment inquiries.

• Maintain accurate insurance information in the practice management system.

Insurance Knowledge

The candidate should be experienced working with major dental insurance plans, including but not limited to:

• MassHealth
  
  
• Delta Dental
  
  
• Aetna Dental
  
  
• Blue Cross Blue Shield Dental

• Cigna Dental

• Guardian

• MetLife

• UnitedHealthcare Dental

• Principal

• And other PPO and government dental plans

Experience with Massachusetts dental insurance plans and MassHealth dental benefits is strongly preferred.

Dental Knowledge

The ideal candidate should be well-versed in common dental terminology, procedures, and treatment planning, including:

• Preventive care and hygiene

• Periodic exams and comprehensive exams

• X-rays and imaging

• Fillings/restorations

• Crowns and bridges

• Root canals

• Extractions

• Dentures and partial dentures

• Implants

• Implant restorations

• Oral surgery

• Periodontal procedures

• Night guards

• Emergency dental treatment

• Treatment plans and sequencing

Candidate should be able to understand doctor treatment plans and appropriately schedule patients based on the recommended procedures.

Computer & Practice Management Systems

• Strong computer skills and ability to learn and use dental practice management software.

• Experience with dental software such as Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, or similar systems preferred.

• Accurately enter and update patient information.

• Maintain electronic patient records.

• Generate and review practice reports.

• Run daily, weekly, and monthly reports as required by management.

• Monitor schedules, production, collections, outstanding balances, and other front-office metrics.

• Perform data entry accurately and efficiently.