Office Manager & Customer Service Coordinator

Job Description

Job Description

Office Manager & Customer Service Coordinator

Waxxed Sports Cards | Full-Time | Plano, TX 75093

Salary: $50,000 - $60,000 per year

Schedule: Monday through Friday, 9:00 AM - 5:00 PM

Location: This is a 100% on-site position located in  Plano, TX 75093 .

About Waxxed Sports Cards

Waxxed Sports Cards is one of the fastest-growing names in the sports card industry. We specialize in delivering an exceptional experience for collectors across the country through live breaks, online sales, and outstanding customer service.

We're looking for an organized, dependable, and customer-focused  Office Manager & Customer Service Coordinator to help keep our office running efficiently while supporting both our customers and our team.

This is a great opportunity for someone who enjoys administrative work, thrives on organization, loves creating efficient systems, and takes pride in delivering exceptional customer service.

What You'll Do

• Provide outstanding customer service through email and online messaging.
• Safely transport high-value sports cards and collectibles while maintaining professionalism and attention to detail
• Manage daily office operations and administrative tasks.
• Maintain accurate inventory records for high-value sports cards and collectibles.
• Receive, organize, and process incoming inventory.
• Prepare customer orders for shipping with a high level of accuracy.
• Coordinate priority and expedited shipments.
• Monitor inventory levels and order office, shipping, and operational supplies.
• Maintain organized digital and physical records.
• Ensure the office remains organized, efficient, and well-stocked
• Assist team members with day-to-day operational and administrative needs.

What We're Looking For

• Exceptional organizational skills with strong attention to detail.
• Excellent written communication and customer service skills.
• Strong multitasking and time management abilities.
• Comfortable working independently on detail-oriented projects.
• Positive attitude and willingness to help wherever needed.
• Strong computer skills and the ability to quickly learn new software.
• Professional, dependable, and highly organized.
• Comfortable handling confidential information and high-value products.
• Valid driver's license with reliable transportation.

Preferred Qualifications

• Previous experience as an Office Manager, Administrative Assistant, Office Coordinator, Customer Service Representative, or similar office support role.
• Experience with inventory management or recordkeeping.
• Experience working with collectibles, luxury goods, or other high-value products is a plus, but not required.
• Proficiency with Microsoft Office and/or Google Workspace.

Physical Requirements

• Ability to lift up to 40 pounds.
• Ability to stand, bend, walk, and move throughout the workday as needed.
• Comfortable working in a fast-paced environment.

Benefits

• Competitive salary of $50,000 - $60,000per year
• Health insurance
• 401(k)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Opportunities for growth within a rapidly expanding company

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Inventory: 2 years (Required)
• Administrative: 2 years (Preferred)
• Attention to detail: 3 years (Required)
• Organizational skills: 3 years (Required)