Catering Sales Manager

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: Job Description Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. The Role We are seeking a Catering Sales Manager to join our team. This role is an integral part of delivering a high‑touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. The Catering Sales Manager is responsible for effectively selling the private space, food and beverage, and function planning services of the property to maximize revenues and profits for the hotel. Responsibilities include generating revenues, establishing new accounts, monitoring booking pace, and booking repeat business while keeping quality of service consistently high. What You Will Rock In this role, you will lead the execution of Catering Sales Operations with a focus on excellence, consistency, and guest satisfaction. You will develop new business for the local corporate and social catering market through telephone prospecting, written communications, sales calls, and site inspections. You will maximize revenues for the hotel through up‑selling techniques. With a strong attention to detail, you will coordinate with different departments for specific event requirements, including individual room reservations, special menus to accommodate dietary preferences, and event set‑up requests. Attend BEO and resume meetings. Meet and greet in‑house guests upon arrival, review the course of events and introduce other staff members. This warm welcome may take place outside of regular business hours. Create the monthly 90‑day forecast for catering and assist in the development of the annual catering budget and sales and marketing plan. Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Manage guest requests and concerns with professionalism and urgency, ensuring each interaction reflects our commitment to exceptional service. Partner with the Executive Chef, Banquet Chef, and Beverage Manager in the development of catering menus. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. What You Bring, The Hard Rock Standard You anticipate guest needs and act with intention. You deliver service that is both polished and personal. You take ownership of every detail of the guest journey. You contribute to a collaborative, energized, and high‑performing culture. You are detail‑oriented, highly organized, and thrive in a fast‑paced, high‑expectation environment. You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best. Your ability to anticipate needs, solve problems, and maintain high standards sets you apart. Compensation & Benefits This is a salary exempt role. We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks. Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Applicants must be authorized to work in the United States. Take the Stage If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York Team. Pay Range $66,500 - $85,500 #J-18808-Ljbffr Hard Rock Hotel New York