Office Support Floating Coordinator

Provide comprehensive administrative and operational support to several HSS physician practices Answer phone calls and patient inquiries Schedule patient appointments, procedures, visits, follow-ups, post-ops, and ancillary tests Coordinate surgical dates in Epic and confirm pre-authorization, documentation, and pre-testing Obtain insurance pre-certifications, referrals, and authorizations Perform patient check-in/out and collect copayments and other payments Create, update, prepare, and maintain patient charts Scan documents into the EMR Complete daily batch reconciliations and submit funds according to required timeframes Manage physician calendars, arrange travel, and process travel expense reimbursements as needed Draft correspondence and prepare documents Maintain office supply inventory and order supplies as needed Coordinate with departments and facilitate communication among physicians, staff, and hospital departments Serve as backup for the Office Manager and Staff Secretary Fill short-term and long-term operational gaps in physician offices across services Manage workload, resolve operational issues, and coordinate interdepartmental challenges Commute to NYC offices and two other regional sites as required Requirements Associate degree required Five-plus years of physician office experience may be considered in lieu of education Minimum 2 years of healthcare/medical secretary experience Some college preferred Excellent verbal and written communication skills Strong customer service orientation Ability to follow tasks through to completion Strong organizational and problem-solving skills Ability to multitask in a fast-paced environment Ability to accurately follow directions and instructions Ability to work collaboratively as part of a team Detail-oriented Ability to elevate issues appropriately Strong computer skills Knowledge of healthcare and health insurance Experience with Epic preferred Familiarity with medical terminology Ability to continuously stand/walk or lift, handle, and carry 20-50 lbs. Core Competencies Demonstrates strong administrative and operational support capabilities in healthcare settings, with expertise in patient scheduling, insurance pre-certifications, and effective communication. Proficient in managing physician calendars and maintaining accurate patient records while ensuring compliance with healthcare standards. Highest-signal resume keywords Healthcare/Medical Secretary Experience Epic Proficiency Patient Scheduling Insurance Pre-Certifications Strong Organizational Skills ATS Optimization Keywords Hard Skills Patient Chart Management Daily Batch Reconciliation Document Scanning Appointment Scheduling Insurance Authorization Medical Terminology Knowledge Payment Collection Operational Issue Resolution Travel Coordination Office Supply Management Soft Skills Excellent Communication Skills Customer Service Orientation Detail-Oriented Ability to Multitask Collaborative Teamwork Certifications & Qualifications Associate Degree Industry Keywords Healthcare Physician Office Patient Care Health Insurance Tools & Technologies Electronic Medical Record (EMR) Epic #J-18808-Ljbffr Jobtailor