Administrative Assistant Receptionist

Job Description

Job Description

Now Hiring: Administrative Assistant / Medical Receptionist Job Title:

Administrative Assistant / Medical Receptionist Department:

Medical Office / Patient Services Employment Type:

Full-Time or Part-Time Location:

Freehold and Eatontown Reports To:

Office Manager / Practice Administrator Job Summary We are seeking a friendly, organized, and dependable Administrative Assistant / Medical Receptionist to join our medical office team. The ideal candidate will provide excellent customer service to patients, manage front-desk operations, and assist with daily administrative tasks to ensure the office runs smoothly and efficiently. The successful candidate must have strong communication and organizational skills, a professional demeanor, attention to detail, and the ability to handle confidential patient information with discretion. Key Responsibilities Greet patients and visitors in a professional, courteous, and welcoming manner. Answer, screen, and direct incoming phone calls and respond to patient inquiries. Schedule, confirm, reschedule, and cancel patient appointments. Register patients and update demographic, insurance, and contact information. Verify insurance eligibility and assist with obtaining referrals and authorizations as needed. Check patients in and out and maintain accurate appointment records. Collect copayments, deductibles, and other patient payments when applicable. Maintain and update electronic health records (EHR) and practice management systems. Scan, file, fax, and organize medical records, forms, and other documentation. Assist with medical billing, claims processing, and administrative follow-up as needed. Communicate messages to physicians, nurses, and other clinical staff. Maintain patient confidentiality and comply with HIPAA privacy and security requirements. Keep the reception area and front office organized, clean, and professional. Assist with general office duties and other administrative tasks as assigned. Qualifications High school diploma or equivalent required. Previous medical office, receptionist, or administrative experience preferred. Familiarity with electronic medical records (EMR/EHR) systems is a plus. Knowledge of medical terminology, insurance verification, and medical billing is preferred. Proficiency in Microsoft Office, email, and general computer applications. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Professional, compassionate, and patient-focused attitude. Ability to handle confidential information responsibly. Preferred Skills Experience with patient scheduling and registration. Knowledge of medical insurance plans, copayments, referrals, and authorizations. Strong telephone etiquette and customer service skills. Ability to resolve patient concerns professionally. Bilingual skills are a plus, depending on the needs of the practice.