Strategic Customer Coordinator

Customer Coordinator (Call-Center)

Sunbelt's Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Education or experience that prepares you for success:

• Previous experience in a call center customer service role
• Equipment rental or construction industry experience preferred
• Wynne software experience preferred
• Bilingual Spanish/English preferred

Knowledge/Skills/Abilities you may rely on:

• Construction equipment knowledge
• Customer service ethic and positive approach
• Communication skills
• Probing questions and understanding concerns

Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace: Call Center Representative, Customer Call Representative, Account Representative, Call Center Agent, Customer Service Agent, Customer Service Rep Sunbelt Rentals is an Equal Opportunity Employer Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $23.52 - 32.34

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

FAIR CHANCE EMPLOYER: Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. A review of criminal will be conducted after a conditional job offer for this position has been made. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery. The Duties & Responsibilities listed above identify the job duties that may be impacted by a criminal history. An unfavorable Motor Vehicle Record (MVR) may lead to the withdrawal of an offer for any position involving driving. Additionally, a criminal record may result in the withdrawal of an offer for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating heavy machinery.