HR Operations Specialist — Tier 2 & Onboarding

CrowdStrike, Inc. Full time

R28640

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks. What You'll Do: This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services. The position is responsible for resolving escalated inquiries, applying policies and procedures within defined guidelines, and exercising judgment in non-standard scenarios, while escalating ambiguous, high-risk, or exception-based cases to Tier 3 (COE) for guidance and resolution. The role also serves as a resource to Tier 1 team members and supports operational activities, including onboarding processes and system-related testing in Workday and ServiceNow. Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements Log, manage, and resolve ServiceNow cases within defined SLAs, ensuring proper documentation, categorization, and case progression Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing Perform quality checks on transactions and cases, identifying errors and trends Monitor contingent workforce data for accuracy and ensure timely updates and compliance with assignment terms Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, ServiceNow) Create and optimize Tier 1 response templates in ServiceNow, improving response quality, consistency, and resolution speed for high-volume support requests Execute processes consistently within established SOPs and work instructions, while identifying gaps or inconsistencies and supporting updates and adoption of improved processes Support ad hoc projects and initiatives by executing assigned tasks, contributing to process updates, and assisting with implementation activities What You'll Need: Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience) 24 years of experience in HR operations, shared services, or employee lifecycle administration Strong experience with HR systems such as Workday and ServiceNow Experience handling employee lifecycle transactions preferred Skills & Competencies: Advanced HR systems proficiency Strong process execution and consistency High-volume case management capability Analytical and structured problem-solving Strong attention to detailli> Ability to manage cross-functional workflows Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs—on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at View email address on click.appcast.io for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The hourly rate range for this position for all U.S. candidates is $34 - $53 per hour with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

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