NetSuite Strategy & Operations Lead

Summary The IT Strategy & Resource Planning Lead is responsible for supporting the strategic direction, coordination, and optimization of the organization’s NetSuite environment and systems that coordinate with Netsuite. This role serves as a key partner between business stakeholders, IT teams, and external vendors to help ensure NetSuite initiatives are properly prioritized, resourced, and aligned to organizational goals. This position requires a blend of NetSuite knowledge, operational coordination, strategic thinking, and project planning capabilities. The ideal candidate can balance day‑to‑day platform needs while helping drive longer‑term improvements, enhancements, and enterprise initiatives. Responsibilities Strategic Coordination & Planning Support the development and execution of the NetSuite roadmap aligned to business and operational priorities. Partner with business leaders and technical teams to gather requirements, identify opportunities for improvement, and help prioritize initiatives. Assist in evaluating business processes and recommending scalable NetSuite solutions. Help identify dependencies, risks, and resource needs across NetSuite‑related initiatives. Resource Planning & Initiative Support Coordinate resourcing needs for NetSuite projects, enhancements, support activities, and integrations. Support planning efforts across internal teams, consultants, vendors, and implementation partners. Monitor workload distribution, project timelines, and competing priorities to help ensure efficient delivery. Escalate risks, bottlenecks, or capacity concerns impacting NetSuite initiatives. NetSuite Operations & Optimization Support ongoing administration, enhancement tracking, and operational improvements within the NetSuite ecosystem. Coordinate testing, documentation, issue tracking, and deployment activities related to NetSuite updates and changes. Help maintain governance standards, documentation, and process consistency. Partner with stakeholders to improve workflows, reporting, automation, and user experience. Vendor & Stakeholder Coordination Serve as a liaison between business teams, IT, and external NetSuite partners. Track vendor deliverables, timelines, and follow‑up items to support successful execution. Facilitate meetings, status updates, and communication regarding NetSuite priorities and progress. Reporting & Continuous Improvement Develop and maintain reports, dashboards, and status updates related to NetSuite initiatives and operational health. Help track KPIs, adoption metrics, issue trends, and platform improvement opportunities. Contribute to process improvement efforts that increase efficiency, visibility, and operational effectiveness. Education & Experience Requirements 7+ years of hands‑on experience implementing, configuring, and supporting NetSuite, ERP systems, or enterprise technology initiatives. Experience coordinating projects, operational workflows, or system enhancements in a cross‑functional environment. Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously. Ability to communicate effectively with both technical and non‑technical stakeholders. Knowledge, Skills & Ability Expertise with ERP systems and ideally NetSuite. Ability to both envision and direct a greater strategy for the platform, while diving into and managing day‑to‑day details with NetSuite. Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment. Occasional standing, walking, bending, and reaching. Ability to lift and carry up to 30 pounds as needed. Clear verbal and written communication skills for effective interaction with colleagues and stakeholders. Work Environment Hybrid Schedule (3 Days In‑Office / 2 Days Remote): This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time. Salary & Benefits The hiring range for this position is $105,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well‑being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives. Equal Employment Opportunity Statement Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law. SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). We do not sponsor applicants for work visas. #J-18808-Ljbffr SHRM