Customer Experience Program Manager

Role Description

In this role, you will serve as a Program Manager driving execution, readiness, and validation for complex customer experience and field‑facing programs. You will operate in a fast‑moving, ambiguous environment and act as the operational bridge between program strategy, engineering partners, readiness stakeholders, and scaled rollout audiences.

Key Responsibilities

• Program Execution & Workback Management
  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones.
  • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles.
  • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations.
• UAT & Validation Ownership
  • Plan and execute User Acceptance Testing (UAT) programs end‑to‑end.
  • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2).
  • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics.
  • Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops).
• Ring Deployments & Iterative Rollout
  • Manage phased rollouts using clear entry and exit criteria for each deployment ring.
  • Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout.
  • Maintain centralized tracking of feedback, issues, dependencies, and resolution status.
• Engineering‑Adjacent Program Management
  • Partner closely with engineering teams to align timelines, expectations, and delivery plans.
  • Translate field and user feedback into clear, prioritized insights for engineering teams.
  • Support cultivation and sustainment of pilot or validation communities.
• Readiness & Enablement Operations
  • Coordinate readiness activities including communications, learning assets, launch preparation, and drills.
  • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs.
  • Ensure readiness assets are accurate, complete, and tailored for intended audiences.
• Cross‑Functional Orchestration
  • Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering.
  • Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces).
  • Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication.

Qualifications

• 5–7 years of professional experience in program or project management.
• Proven ability to operate effectively in ambiguous, fast‑moving environments.
• Demonstrated experience managing UAT, pilots, or phased program rollouts.
• Strong cross‑functional coordination skills without direct authority.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to work independently, manage competing priorities, and drive execution end‑to‑end.
• Advanced experience developing and delivering stakeholder‑ready presentations.
• Hands‑on experience using collaboration and productivity tools such as presentation software, document repositories, and shared planning tools.
• Prior experience working within a large, enterprise technology organization for at least one year (full‑time employee experience preferred).

Preferred Qualifications

• PMI, PMP, or equivalent project/program management certification.
• Experience running Agile methodologies (e.g., Scrum) in a program execution context.
• Experience supporting customer experience, readiness, enablement, or field‑facing programs.
• Background in engineering‑adjacent or delivery‑focused program management (without being a technical PM).
• Familiarity with enterprise collaboration platforms for planning, documentation, and cross‑team coordination.
• Proven ability to manage complex stakeholder ecosystems and executive‑level communications.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $47 – $51.92 USD/Hourly.

Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: View email address on remotive.com

Location

Remote