Customer Experience / Logistics Manager

At One Way Solutions, we provide durable, high-performance plastic pallets that meet the demanding needs of modern supply chains. We’re a nimble, fast-paced small business based in Northfield, Illinois, and we thrive by delivering world-class service, logistics expertise, and value to our B2B customers across the country. About One Way Solutions At One Way Solutions, we provide durable, high-performance plastic pallets that meet the demanding needs of modern supply chains. We’re a nimble, fast-paced small business based in Northfield, Illinois, and we thrive by delivering world-class service, logistics expertise, and value to our B2B customers across the country. About the Role We’re seeking a Customer Experience & Logistics Manager who will oversee drop-shipping logistics, order fulfillment, vendor coordination, and customer service excellence. This is a highly visible, cross-functional role best suited for a driven, detail-oriented individual who enjoys solving problems and improving processes. The Ideal Candidate Highly motivated self-starter with strong ownership of responsibilities Thrives in a dynamic, fast-paced small business environment A logistics expert who can confidently coordinate LTL, TL, intermodal, and parcel shipments A customer-first communicator who is both tactful and responsive Experienced in vendor management, QuickBooks Online, and CRM tools Comfortable working independently and managing multiple priorities simultaneously Key Responsibilities Logistics & Shipping Schedule LTL, TL, intermodal, and small parcel shipments Present freight rate options for quoting and order planning Generate and manage shipping documents (BOLs, packing lists, export/customs forms) Book shipments and coordinate with customs brokers when needed Manage freight claims, re-classes, re-weighs, and no-shows Maintain complete digital order records in QuickBooks Order Management Own the full drop-ship order lifecycle across all sales channels Create and manage customer orders and vendor purchase orders Track and confirm delivery dates, shipping status, and proof of delivery Maintain accurate customer and vendor records Review open order reports and follow up with vendors Vendor Management Monitor purchase order status and coordinate lead times Handle accounts payable calls and occasional vendor appreciation gifts Reconcile vendor statements and resolve discrepancies Customer Experience Respond to inbound calls, voicemails, and email messages Provide timely updates, order tracking, and post-sale support Maintain customer and contact records in CRM Sales & Admin Support Assist the sales team by logging and managing CRM leads Help maintain customer order and payment portals Log customer communications and sales support tasks Work with company CPA on basic bookkeeping responsibilities Required Qualifications 2+ years of experience in logistics, vendor management, or customer service Strong organizational, written, and verbal communication skills Proficient in QuickBooks Online, Google Workspace (Docs, Sheets, Gmail), and Adobe Acrobat Comfortable working remotely and managing time independently Nice to Have B2B sales or fulfillment experience Familiarity CRM tools 1–2 years experience with QuickBooks Online Why Join One Way Solutions? We’re a lean and passionate team that values initiative, problem-solving, and a good sense of humor. You’ll have the opportunity to work across departments, make meaningful contributions, and grow with a business that’s always pushing to do better—for our customers, our partners, and our team. #J-18808-Ljbffr One Way Solutions, LLC