Remote Head of Residential Customer Support & Experience
Point Broadband / Sunset Digital
- Remote job
Point Broadband is seeking a Manager for Residential Customer Support, responsible for leading operations across multiple states. This role focuses on enhancing customer experience, operational performance, and employee engagement, while managing supervisors and frontline teams in a fast-paced environment. The ideal candidate should have at least 5 years of customer support experience and proven success in managing high-volume teams. The position is remote but candidates must reside in specific operating states of Point Broadband. #J-18808-Ljbffr Point Broadband / Sunset Digital
$200k - $300k
...to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive... ...advantage . As the Head of Customer Experience, you will scale Verisoul’s... ...use Verisoul successfully Support & Manage Customers: Own the... ...Unlimited Vacation Up to 20 days Remote Annually Beautiful Office...Remote workWork at officeRelocation packageDay shift- ...professional contractors across residential, commercial, industrial and... ...and people-focused Director of Customer Experience to lead the evolution of our customer support organization. This role will be... ...that includes: Regional remote Customer Service Representatives...Remote workFor contractors
- ...—including solar, residential, commercial, ESOP... ...good. We don’t just support environmental and... ...tackle challenges head-on, and push boundaries... ...structures, experience, skills and other... ...Hiring: Director of Customer Experience We’re... ...of a fully remote customer support department...Remote workFull timeTemporary workImmediate start
- ...Head of Client Experience About the Company Travel company delivering exceptional... ...a strong background in customer-facing leadership to... ...utilizing various customer support and CRM tools. Applicants for... ...and experience in leading remote teams are considered a plus...Remote work
- We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization... ...in cross-functional forums. Support lifecycle transitions between... ...related discipline required. Benefits Remote work is supported two days a week. Comprehensive...Remote workWork at officeLocal area2 days per week
- ...engagement, and recurring platform usage. The Role The Head of Customer Experience is responsible for designing and operating the post-sale... ...ensure customers are successfully onboarded, activated, supported, and continuously engaged, and leveraging automation and AI...Worldwide
- ...Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback initiatives that inform strategic decisions... ...collaborating with stakeholders. The ideal candidate has 6–8 years of experience in customer research, proficiency in qualitative and...
$7,500 - $9,000 per month
**Company:** Venture Smarter **Location:** Remote **Salary:** $7,500 – $9,000/month (depending on experience) As the **Head of Customer Experience and Operations**, you will be responsible for leading our customer support, onboarding, retention, and internal operations...Remote workFull timeFlexible hours$80k - $100k
...A major airline company in Nevada seeks a Manager of Customer Intelligence & Experience to lead efforts in understanding customer behavior and improving overall satisfaction. This role involves analyzing customer data, managing the Voice of the Customer program, and developing...$118.3k - $219.8k
...Insurance vertical, we provide customers with solutions and decision... ...Market Insights and Customer Experience, the Director of Market Insights... ...in Alpharetta, GA or 100% remote. Key Responsibilities: Partner... ...how research can best support the decision or objective. Translate...Remote workFull timeWork at officeLocal areaImmediate startFlexible hours- ...STARS + HONEY: Head of Consumer Experience ROLE OVERVIEW Stars + Honey is a fast-growing functional nutrition... ...scalable systems and processes that support rapid growth This leader will own the... ...experience in Consumer Experience, Customer Service, Consumer Care, Customer...
- ...satisfaction and retention of the client's customers. You will serve as the primary point of... ...and other channels to understand their experiences and sentiments. Analyze feedback to... ...including sales, product development, and support, to ensure a cohesive and positive...Remote work
$93.85k - $122.86k
...Client Success Manager (CSM) is a customer success professional... ...strategic command of the client's experience and linking results to the... ...actions, and processes needed to support long term client... ...work autonomously in a fully remote, fast paced, rapidly changing...Remote workFull timeContract workCurrently hiringWork at officeLocal areaWork from homeHome office- ...bonuses tied to retention and expansion Remote-first, results-oriented culture... ...retention, referrals, and overall client experience Performance & Strategy Alignment Review... ...opportunities for additional services Support expansion conversations in a natural,...Remote work
- ...Provide to the talent team all information and support needed to fulfill client talent requests.... ...Send talent onboarding requests to the head of talent. Request creation of SOWs... ...of English language. ~5+ years of experience working in technology services companies....Remote work
$224k - $312k
...seeking an experienced executive to lead AI-enabled strategies and support initiatives across various platforms including Apps, Commerce, and Search. This high-impact role requires 15 years of experience in management consulting or corporate strategy and a strong...- A leading design consultancy is seeking a Director of Customer Experience to enhance customer retention and improve support operations. The role demands strong experience (7+ years) in customer strategy and the ability to scale support functions. Candidates should have...
- ## Head of Customer ExperienceApplylocations: ATL1 - Atlanta, GAtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR102053Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly...Contract workShift work
$90k - $135k
...process for founders, providing them with the support they need during challenging times. As... ...a crucial role in enhancing the client experience and ensuring operational excellence.... ...at any stage of the process. Own the customer experience throughout the dissolution, ensuring...Remote work- A leading food service management company is seeking a Vice President of Customer Experience to enhance client satisfaction and retention in K-12 nutrition services. The ideal candidate will work cross-functionally to drive strategic initiatives and oversee client engagement...Full time
$115k - $140k
Pilot Fiber, based in New York City, is seeking a Customer Experience Manager to lead a team of CX Specialists. This role is key to ensuring smooth customer onboarding and operational excellence. The ideal candidate will have 6+ years of experience in customer-facing roles...- A leading sports technology company in St. Louis seeks a Head of Customer Experience to design and operate post-sale systems. You will build scalable... ...businesses. Join us to improve customer onboarding, support quality, and product feedback loops in a collaborative environment...
- ...exceptional service for agency owners and their customers. The role will involve building and... ...service advisors committed to top-tier support and continuous improvement. Ideal... ...insurance, with at least 8-10 years of experience, including four years in a management role...
$239k - $270k
Menlo Ventures is looking for a leader of Customer Experience & Safety Operations at Suno in San Francisco. You will spearhead support and community teams to ensure user trust and operational efficiency in a fast-paced environment. Ideal candidates will have over 12 years...- ...specialists, driving excellent client experience, team performance, and key... ...improve service quality and support company priorities •... ...QUALIFICATIONS • Proven experience as a customer service manager or team lead... ...• Experience leading remote teams across multiple time...Remote work
$80k - $85k
...from Walrus solutions while supporting the company’s broader strategic... ...relationships leading to customer loyalty, retention and growth... ...Engaging presentation skills with experience in developing and delivering... ...Benefits Benefits Remote position with some travel...Remote workContract workHome office- ...Success Manager This is a remote position. Join the team reinventing... ..., provide better financing experiences, and unlock next-level... ...a step ahead with proactive support, strategic recommendations, and... ...leadership — and the voice of the customer. Champion the Client:...Remote work
- ...Customer Success Manager (CSM) We are a dynamic start up headquartered... ..., challenges, and a supportive environment to shape the future... ...transforming online retail experiences into a rich tapestry of... ...Friday, 9 AM - 7 PM. Fully remote role / Work from home....Remote workWork from homeMonday to Friday
$1,000 - $2,000 per month
...pipelines, and delivering exceptional client experiences. Comfort or prior experience selling... ...-ups using GoHighLevel CRM . Sales Support: Collaborate with the marketing team to... ...experience in sales, client success, or customer relationship management. ~ Experience...Remote workWork at office- ...Medical Pathways) Location: Remote (South Africa) Employment... ...in the UK. Our programmes support students through structured pathways... ...) to deliver an exceptional experience. Key Responsibilities 1.... ...strong preference for: Customer success / client success...Remote workFull timeInternship
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