Head of Customer Experience & CX Excellence
$115k - $140kPilot Fiber
Pilot Fiber, based in New York City, is seeking a Customer Experience Manager to lead a team of CX Specialists. This role is key to ensuring smooth customer onboarding and operational excellence. The ideal candidate will have 6+ years of experience in customer-facing roles and strong project management skills. The position offers a competitive salary of $115,000 - $140,000 and benefits including medical coverage and PTO. #J-18808-Ljbffr Pilot Fiber
- ...alternative application process. Director of Customer Experience Full Time US 5 days ago Requisition ID:... ...of Kipu Health’s Customer Experience (CX) organization. Reporting directly to... ...efficiently, and serve customers with excellence. This is a build role with an...SuggestedFull time
- Talkdesk is looking for a CX Manager to play a critical dual... ...ensuring the long-term health of customers through strategic... ...candidate will have over 5 years of experience in Customer Success or Technical... ...strong technical acumen and excellent communication skills. The role...Suggested
- Freelanceshop is seeking a Customer Experience Lead to elevate the customer journey for our remote... ...startup. This role involves developing CX strategies, analyzing customer feedback... ...should have 5+ years in similar roles, excellent communication skills, and experience with...SuggestedRemote job
- ...Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback initiatives that inform strategic decisions... ...collaborating with stakeholders. The ideal candidate has 6–8 years of experience in customer research, proficiency in qualitative and...Suggested
- A leading design consultancy is seeking a Director of Customer Experience to enhance customer retention and improve support operations. The role demands strong experience (7+ years) in customer strategy and the ability to scale support functions. Candidates should have...Suggested
- ...looking for an experienced individual to manage customer satisfaction through exceptional service delivery... ...'s degree is required, with 12+ years of experience in Service Business Management. Candidates should excel in communication and possess strong problem-solving...
$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago, New York, Atlanta, San Francisco, Irving, BridgewaterApply for this job* Permanent* Experienced Professionals* Sales & Client Management & Solution Design* ID 485432-en\_USChoosing Capgemini...Permanent employmentFull timeLocal area$65k
...Summary We’re looking for a Customer Success Manager to join our fast... ...1+ years of early career experience delivering on scoped responsibilities... ...Process Recruiter Screen CX Team Lead Screen Live Role... ...Shannon Kay (CPO) with an excellent team of 90+ rockstars with plans...Work at officeLocal area$134k - $223k
Sprinklr is a leading Unified Customer Experience Management (Unified‑CXM) platform enabling brands... ...that accelerate growth and operational excellence. Responsibilities Own the end‑to‑end... ...emerging technology platforms used in modern CX. Excellent program management...Local areaFlexible hours- ...business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,... ...to achieve their customer experience (CX) vision. As a highly consultative position... ...)Microsoft Office Suite (PowerPoint, Excel, Word)Online communities and social...Work at officeWork from homeWorldwide
- Genesys- seeks a Customer Success Manager (CSM) Director to foster relationships with enterprise customers, ensuring they achieve their customer experience vision. This role involves creating actionable success plans and driving business outcomes through deep technical...Remote job
- Point Broadband is seeking a Manager for Residential Customer Support, responsible for leading operations across multiple states. This role focuses on enhancing customer experience, operational performance, and employee engagement, while managing supervisors and frontline...Remote job
- ...technical work to someone else, this is not your role. You’ll lead our US support function and transform it into a modern, AI-first customer experience organization. This is a player‑coach role where you build the team while staying hands‑on with the technical work they do....Night shift
- Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy... ...team focused on delivering high-quality customer support while managing critical... ...teams. The ideal candidate has extensive experience in technical customer support, at least...
$100k - $120k
Overview Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement... ...organizations through their AI and CX transformation, reimagining customer interactions... ...outcomes from idea to delivery. Excellent verbal and written communication and...Work at officeFlexible hoursNight shift$65k - $75k
Harris Computer is seeking a Manager of Support to lead the Technical Support Team, ensuring a high level of customer satisfaction with the SmartCOP product portfolio. You will manage day-to-day activities, set targets, audit processes, and deliver training programs for...- ...We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be... ...communication to add to the team culture of service. Operational Excellence: Uphold and demonstrate our high standards of operational...Flexible hoursShift workNight shiftRotating shift
- ...opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured... ...guest opportunities and challenges. Customize opportunities and experiences for... ...of 2 years of similar work experience. Excellent at communication, both verbal and written...Work experience placementLive inLocal areaFlexible hours
- ...GUEST EXPERIENCE MANAGER As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate... ...initiatives. SKILLS 2 years of restaurant team leadership & management Excellent communication skills; ability to communicate effectively,...Flexible hoursWeekend workAfternoon shift
$90k
...collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they... .... This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and...Full timeWork experience placementLocal areaFlexible hoursShift workAfternoon shift- ...Job Summary The Guest Experience Manager is the head of the department in the hotel, ensuring compliance... ...image standards to achieve maximum customer satisfaction, offering unique and personalised... .... Proactivity and innovation. Excellent communication skills. High...Local areaFlexible hours
- ...Manager leads the front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a... ...setting. Strong leadership and interpersonal skills. Excellent problem-solving and decision-making abilities.Proficient in hotel...Flexible hours
$20 per hour
...produced by AI models for correctness and performance Qualifications Fluency in English (native or bilingual level) Detail-oriented Excellent command of grammar, style, and brand voice A current, in progress, or completed Bachelor's degree is preferred but not required...Hourly payFull timeContract workPart timeRemote work$90k - $125k
...and timely issue resolution, consulting customers on best practices, reviewing service/... ...plans to improve utilization and patient experience. Responsible for partnering with... ...-functional teams to drive operational excellence and resolve escalated issues. In collaboration...Contract workWork at officeLocal area$125k - $150k
...and Product teams to ensure an elite, unified client experience. Be the Voice of the Customer: Serve as the ultimate internal advocate, channeling critical... ...massive. What VTS Values & How We Show It Strive for Excellence - We know your potential is unlimited. Take advantage...Work at officeWorldwideFlexible hours$90k - $120k
...even prouder of where we’re headed. Position Summary The Client... ...Success in this role requires excellent client service through proactive... ...end-to-end post-sale client experience, serving as the primary point... ...of 5 years’ experience in a customer service role with a business-...Work experience placementSummer holidayImmediate startRemote workFlexible hours- ...intelligence, BranchLab enables clients to build custom patient, caregiver, and healthcare... ...and improve the overall customer experience. Monitor adoption, utilization, retention... ...management, customer success, or sales. Excellent communication and interpersonal skills,...Full timeWork at office
- ...partnership development. Proven ability to drive customer satisfaction and customer retention... ...recommendations. Demonstrated experience in customer service or client success roles... ...demos, and guide clients through workflows. Excellent communication, organizational and time‑...Full timeLocal area
$110k - $150k
...Operations to deliver a seamless, high‑quality client experience and to influence how LearnLux serves enterprise customers at scale. This role is remote within the U.S.,... ...value, outcomes, and expansion opportunities. Excellent communication and presentation skills,...Full timeLocal areaRemote work$90k - $125k
...Success Manager to play a critical role in shaping the client experience across Brooklyn’s tax‑advantaged products. This individual will... ...to manage multiple priorities in a dynamic environment. Excellent written and verbal communication skills. High attention to detail...Work experience placement
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