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Head of Customer Experience & CX Excellence

$115k - $140k

Pilot Fiber

Pilot Fiber, based in New York City, is seeking a Customer Experience Manager to lead a team of CX Specialists. This role is key to ensuring smooth customer onboarding and operational excellence. The ideal candidate will have 6+ years of experience in customer-facing roles and strong project management skills. The position offers a competitive salary of $115,000 - $140,000 and benefits including medical coverage and PTO. #J-18808-Ljbffr Pilot Fiber

Vacancy posted 4 days ago
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