Desktop Support

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Performs problem determination and resolution for end user devices (including equipment and software issues), in accordance with the requirements of the end user services and associated service levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to authorized users. Coordinates incident and problem resolution with other towers, as applicable. Supports authorized users and end user devices and performs break/fix and refresh activities as required by customer.

Required skills and experience:

Managed a desktop support/field services team which is spread across different locations.
Strong understanding of SLAs and CPIs and ITIL concepts
Working knowledge of the customer ITSM tool specially ServiceNow.
Strong technical background on desktops, laptops, rugged case laptops and end user desktop support.
At least three years of experience in technical service delivery
Proficient communication skills
Demonstrated technical experience supporting mobile devices.
Work experience and extensive knowledge of Windows builds and software break/fix
Working knowledge of PC refresh
Knowledge on tablets or rugged laptops
Troubleshooting skills on hardware, software.
Understanding of Active Directory, SCCM, imaging, BitLocker, networking concepts.
Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to authorized users.
Coordinates incident and problem resolution with other towers, as applicable. Supports authorized users and end user devices and performs break/fix and refresh activities as required by customer.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Desktop Support in Richmond, VA vacancy

Desktop Support Technician
...including Outlook and MS365. Considerable knowledge of pc hardware, peripherals & networks Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations. Excellent troubleshooting skills Ability to perform software installations,...
Suggested
Remote work
Software Technology Inc
Richmond, VA
3 days ago
Technical Support Specialist II
## Technical Support Specialist IIApplylocations: Richmond, Virginiatime type: Full timeposted on: Posted Todayjob requisition id: JR-... ...CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician).* Excellent problem-solving and...
Suggested
Temporary work
Second job
Work at office
Local area
Remote work
Night shift
Lighthouse Electric Company
Richmond, VA
3 days ago
Technical Support Specialist II
...Job Description Position Summary The Technology Support Specialist II will support the Tech Team in fielding issues and requests. Provide... ...A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician). Excellent problem‑solving and...
Suggested
Temporary work
Second job
Work at office
Local area
Remote work
Night shift
Lighthouse Electric Co., Inc.
Richmond, VA
1 day ago
Desktop Support Technician
$24 - $25 per hour
*Desktop Support Technician - Glen Allen, VA* *Pay: $24-25/hr | Full-Time | Hybrid (10 remote days per month) * ***Employment authorization sponsorship is not available for this role. *Position Overview* Seeking a *Desktop Support Technician* for its North American...
Suggested
Full time
Contract work
Temporary work
Work at office
Local area
Remote work
TEKsystems
Richmond, VA
3 days ago
Desktop Support Engineer
...Job Role: Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access. Offering technical...
Suggested
Hourly pay
Remote work
STI
Richmond, VA
4 days ago
Desktop Support Technician
$22 - $24 per hour
...Position Overview We are seeking a Desktop Support Technician for our North American Headquarters in Glen Allen, Virginia. The role supports local and remote users across our internal computing environment, ensuring smooth daily operations for employees at every level,...
Full time
Contract work
Temporary work
Work at office
Local area
Remote work
TEKsystems
Richmond, VA
3 days ago
IT Support Analyst
...The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis...
Contract work
Apprenticeship
Work at office
Local area
Remote work
Empower Brands
Richmond, VA
4 days ago
Help Desk Technician
...candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will... ...issues. Perform installations, configurations, and upgrades of desktop hardware and software. Troubleshoot and resolve technical...
Remote work
Endurance IT Services
Richmond, VA
4 days ago
Senior Desktop Support Technician
$18 - $25 per hour
...among the first 25 applicants Get AI-powered advice on this job and more exclusive features. DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA . *This position is...
Long term contract
Contract work
Remote work
DataStaff
Richmond, VA
6 hours ago
Desktop Support
.... Primary Responsibilities Under the direction of the Customer Service (Tier 2) Manager and Customer Service Support Manager, you will be responsible, to include, but not limited to: • Install, configure, troubleshoot, repair, and test a variety...
Work at office
Remote work
Weekend work
Saxon Global
Richmond, VA
3 days ago
Information Technology Technician
$43 - $72.1 per hour
...comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—... ...on employee computers.* Build, configure, and deploy new desktops, laptops, VoIP, and all forms of mobile devices.s* Collaborate...
Temporary work
Work at office
Monday to Friday
Cahealthnet
Richmond, VA
40 minutes ago
Desktop Support Specialist
...Desktop Support Specialist Richmond, VA (Onsite) 9+ Months Web Cam Interview $25/Hr on W2 Required Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required Recent experience in a full-time Help Desk...
Full time
Work at office
Syntricate Technologies
Richmond, VA
3 days ago
Desktop Support Specialist: Windows & SCCM Expert
...government agency in Virginia is seeking an IT technician to provide support for hardware and software issues. Candidates should have... ...installations and configurations while using tools like SCCM and Remote Desktop. An ideal candidate will be open to learning new technologies...
Remote work
STI
Richmond, VA
4 days ago
DESKTOP SUPPORT
...diagnose configure and install common applications and install/remove desktop PCs and monitors. Provide remote O365 on workstations and... ..., configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal...
Work at office
Immediate start
Remote work
Artech Information System LLC
Richmond, VA
4 days ago
Windows Engineer
...the subject matter expert (SME) for our Microsoft Windows Server/Desktop environment. The role will be responsible for +150 Compute... ...50 Windows Desktops. This is not a helpdesk role. Desktop support will be managing the desktops using Group Policy/Active...
3B Staffing LLC
Richmond, VA
1 day ago
Desktop Support Specialist
...Location: Richmond, Virginia, United States The Desktop Service Support Specialist is tasked with providing technical assistance and support for desktop computers, hardware, software, and related technology within the organization. This role includes troubleshooting issues...
Work at office
Local area
Remote work
Relocation
HCLTech
Richmond, VA
1 day ago
Dynamic Server Support Technician
...outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair... ...moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts...
Worldwide
Long distance
Night shift
Worldwide TechServices
Mechanicsville, VA
6 hours ago
Systems Administration Lead
$79.4k
...Position Overview The Field Office Support Lead manages field IT support operations to ensure end‑user devices, connectivity, and local... ...closely related IT roles, including experience leading field, desktop, or technical‑support teams. Strong understanding of ITIL principles...
Contract work
Work experience placement
Work at office
Local area
Remote work
ASM Research, An Accenture Federal Services Company
Richmond, VA
4 days ago
Travel Desktop Support Technician | Dell Certified Field Service
A technology services company seeks a Desktop Support/Field Service Technician in Mechanicsville, VA. The role involves repairing and troubleshooting computers at various customer locations, with a focus on Dell products. Candidates must hold an A+ certification and have...
STEM Xpert
Mechanicsville, VA
4 days ago
Desktop/PC Technician Windows Support & Imaging Pro
$17 - $19 per hour
Networking Technologies + Support is looking for a Desktop/PC Technician in Midlothian, Virginia. The role requires 1-3 years of experience providing tech support for a large medical university, focusing on PCs and peripherals. Responsibilities include diagnosing issues...
Hourly pay
Full time
Networking Technolgies & Support
Midlothian, VA
4 days ago
Desktop Support/Field Service Technician
Desktop Support/Field Service Technician Company Description Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems...
Contract work
STEM Xpert
Mechanicsville, VA
4 days ago
Technical Data Analyst
$101.18k - $119.78k
...from multiple operating systems, conduct analysis, identify trends, and summarize findings to “tell the story behind the numbers”.* Support U.S. Claims compliance with governance related directives and assist Claims Compliance and Data Manager with projects on an as-...
Full time
Work at office
Local area
Argo Group
Richmond, VA
1 day ago
Lab Support Technician
...Lab Support Technician This is a fully onsite role based at our BioAnalytical in Richmond, VA. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility...
Relocation
Relocation package
Monday to Friday
Thermo Fisher
Richmond, VA
3 days ago
Senior Benefit Configuration Analyst QNXT - Remote
$69.87k - $116.44k
...Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to...
Full time
Contract work
Temporary work
Remote work
Relocation
Shift work
Sentara Health
Richmond, VA
2 hours ago
Field Services Technician 2
$23.5 - $27 per hour
...’s The Iron Bow Way. THE OPPORTUNITY Iron Bow is seeking an IT Support Technician to support the Virginia Information Technologies Agency... .... Perform system imaging, deployment, and configuration of desktops, laptops, and related equipment. Complete break/fix hardware repairs...
Contract work
Local area
Remote work
Weekend work
Ironbow
Glen Allen, VA
1 day ago
Information Technology Help Desk Technician
...Summary: The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure,... ...support requests. Install, configure, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, phones, and peripheral...
Work experience placement
Remote work
New Horizon Bank
Richmond, VA
5 days ago
Program Support Technician
...Unit Student Affairs (Vice Provost) MBU Department Student Health Duties & Responsibilities Typical Duties Provides administrative support to ensure that patients are seen promptly. Educate the students on Student Health’s appointment system. Assist students with registration...
Full time
Work at office
Flexible hours
The Chronicle of Higher Education
Richmond, VA
4 days ago
Technical Analyst
...Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget....
Minimum wage
Contract work
Temporary work
Work experience placement
For subcontractor
Local area
Remote work
MAXIMUS
Richmond, VA
1 day ago
Supervisor Service Desk
...of this role is learning and effectively using our new tools to support and streamline daily operations. The Service Desk Supervisor... ...operational workflows in a service desk, help desk, call center, desktop support, or customer support environment.Experience supporting...
Full time
Work at office
Local area
Work from home
Markel
Glen Allen, VA
4 days ago
TSG Support Technician with Driving
...Technology Support Specialist Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems....
Work at office
Shift work
Weekend work
Trice Healthcare
Richmond, VA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support. Be the first to apply!