Customer Account Specialist

Client Relations SpecialistWe are seeking a Client Relations Specialist to provide support for clients in the manufacturing industry, sales representatives, and internal teams in Cleveland, OH. This role requires a strong focus on customer service, meticulous attention to detail, and the ability to grasp technical product knowledge.Duties:Oversee customer quotes, sales orders, returns, and replacement shipments using the ERP systemCollaborate with sales reps to ensure accurate and timely pricingAnalyze purchase orders, specifications, packaging needs, pricing, and customer designsLiaise between customers and internal technical departments for quality and engineering inquiriesAssist customers in predicting product requirements based on past usage and production timetablesCoordinate metal and alloy purchases with the procurement teamMonitor precious metal quantities tied to customer agreementsAddress order discrepancies while updating clients throughout the resolution processCultivate strong relationships with clients and internal unitsRequirements:Prior experience in customer service, sales assistance, or account managementBackground in supporting manufacturing clients is preferredCompetence in interpreting technical designs, specs, and product detailsExcellent written and verbal communication capabilitiesStrong organizational skills with the ability to juggle multiple tasksProficiency in entering quotes and orders into an ERP systemFamiliarity with Microsoft Dynamics NAV is advantageousExperience in aerospace or medical manufacturing is a bonusHigh school diploma or equivalent is mandatoryBachelor’s degree in business or related discipline is desirablePerks:Health, dental, vision, life, and disability coverage401(k) plan with company match and profit-sharing optionsPaid leave and holidaysBonus scheme at discretionEducation cost reimbursementFlexible spending and dependent-care plansEmployee support programOn-site gym facilitiesCompany-organized lunches, family activities, sports events, festivals, and seasonal gatherings