Client Services Supervisor

Client Services Supervisor

Americor is seeking a Client Services Supervisor to join our team. The Client Services Supervisor will be responsible for overseeing and sharing the daily operations of the customer service department. Their duties include, but are not limited to, communicating customer service objectives to Customer Service Representatives and other departments, compiling data to make assessments of their department's progress, and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

Compensation: $29.00 an hour.

Work Location: Remote- Must reside in TX, AZ, or ID.

About Us:

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. This commitment has earned us recognition as a 'Top Place to Work' and a leader in customer service excellence.

Responsibilities

• Participate in the interview and hiring process.
• Support the onboarding and training of new agents.
• Collaborate with leadership to establish policies and procedures.
• Responsible for coaching, training, mentoring the team, and conflict resolution.
• Performance management – compiling data and making assessments.
• Meet daily, weekly, and monthly deliverables.
• Oversee/Manage the reporting and maintenance of EOD reports.
• Ensure customer satisfaction.
• Understand our products inside and out to educate and answer customer questions.
• Professionally handle escalated calls.
• Acknowledge and resolve customer complaints.
• Deliver excellent customer support through various channels, including live chat, email, and phone support.

Requirements

• Minimum one year of call center management experience.
• Experience training, mentoring, and leading a team.
• Bilingual in Spanish preferred.
• Sales and retention experience is a plus.
• Proficient with computer programs such as M.S. Office (Excel, Word, PowerPoint, etc.) and Google Suite.
• General understanding of call center technology (ACD, I.P., etc.)
• Strong organizational, time management, and multitasking skills.
• Excellent communication skills, verbal and written.
• Flexible and adaptable to changes in direction, and the ability to effectively communicate such changes to the team.
• Professional presentation and demeanor.

Education

• High School Diploma or equivalent required.
• Bachelor's degree or equivalent work experience.

Company Benefits

• Opportunities for growth and advancement
• Medical, Dental, and Vision
• Company Paid Group Life / AD&D Insurance
• Employee Assistance Program (EAP)
• 401(k)/match
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/ HSA
• Disability Insurance
• Ongoing training and development

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.