Office Support Coordinator (Administrative Support Coordinator II)

Position Summary San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front‑line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes. Key Responsibilities Customer Service & Support: Provide day‑to‑day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns. Parking Management System Expertise: Work daily in parking management software (including T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records. Citation Appeals & Hearings: Provide determinations on first‑level appeals; coordinate the administrative hearing process and superior court process for second‑ and third‑level appeals when requested by the responsible party. Safe Driver Program Coordination: Share responsibility for coordinating the Safe Driver program with other officer support staff. Office Operations: Assist in all office operations when student assistants or staff are unavailable; utilize and maintain proficiency in all software applications within Transportation Services. Collaboration: Partner with colleagues to ensure efficient workflows, customer satisfaction, and adherence to university policies. Student Assistant Coordination and Training: Coordinate student assistant recruitment, interviews, training, and task management. Position Information Full‑time (1.0 time‑base), benefits eligible, permanent/probationary position. Non‑exempt under FLSA and eligible for overtime compensation. Standard SDSU work hours: Monday – Friday, 8:00 a.m. – 4:30 p.m., may vary based on operational needs. Eligible for telecommuting up to 2 days per week, following a training period with required on‑site presence. Education and Experience Entry to this classification requires knowledge of standard office procedures and practices, as well as the ability to understand and operate within various organizational structures. Competency in English grammar, spelling, and punctuation, clear oral and written communication, and proficiency in new office support technology systems and software packages are required. These qualifications are typically obtained through a high school program, technical/vocational program, or equivalent combined with several years of related office work experience. Key Qualifications Two to three years of experience in a customer service role within a university setting is preferred. Parking Enforcement Certified Professional (PECP) and/or Parking, Transportation, and Mobility Professional (PTMP) is preferred. Proven ability to multi‑task work priorities while answering calls, emails, and customers at the service window. Knowledge of the California Vehicle Code and Americans with Disabilities Act. Proficiency in Microsoft Word & Excel. Data management/tracking skills (analyzing large data sets, extracting data from software, data cleaning/organizing). Experience using artificial intelligence (AI) for customer service needs. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth. Compensation Initial step placement not expected to exceed Step 1 ($4,367) for highly qualified candidates. Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $4,367 – $6,362 per month (Step 1 – Step 20). Future increases, including step advancements, are subject to contract negotiations. Full Benefits Package Includes Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC system. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Apply By Apply by May 17, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled. #J-18808-Ljbffr Opt For Healthy Living