Quality Assurance Manager

We are seeking an experienced Quality Manager to lead quality assurance activities within a high-performing manufacturing environment. This role is responsible for ensuring that all products meet or exceed industry standards and consistently satisfy customer requirements. The successful candidate will play a critical role in maintaining quality systems, driving continuous improvement, and collaborating across functions to enhance product performance and operational efficiency. Key Responsibilities Quality Management System (QMS) Maintain and improve the ISO 9001-based Quality Management System (QMS) to enhance compliance, standardisation, and organisational capability Support development of procedures, work instructions, and quality records across key areas including receiving, testing, and calibration Ensure adherence to company policies, procedures, and safety standards Continuous Improvement & Process Optimisation Lead and coordinate root cause analysis activities and drive corrective/preventive actions Partner with leadership to identify and implement process improvements Promote a culture of continuous improvement and operational excellence Operational Quality Leadership Provide strong shop floor presence , supporting production teams and driving quality-focused behaviours Lead quality alert activities to address manufacturing and supply chain concerns Support testing activities and present analytical findings to cross-functional teams Receiving & Inventory Quality Manage receiving inspection processes, including sampling, measurement, and acceptance criteria Monitor internal and supplier quality performance, identifying trends and initiating corrective actions Field Return & Failure Analysis Lead investigation of returned products, ensuring accurate fault classification and root cause identification Collaborate with customer-facing and technical teams to resolve field issues Produce clear, traceable reports using standard tools and systems New Product Introduction (NPI) Support product development teams with quality planning and validation activities Develop and validate test protocols to ensure product accuracy and functionality Contribute to structured product development processes (e.g., APQP) Requirements Education & Certifications Bachelor’s degree in Engineering, Physics, Mathematics , or related technical discipline Certifications such as CQA, CQE , or similar strongly preferred Additional training such as OSHA 10-hour is advantageous Experience Minimum 5+ years’ experience in a quality leadership or management role Background in manufacturing environments , ideally high-mix / low-volume or build-to-order Experience in industries such as mechanical, industrial, hydraulics, or quality engineering Skills & Technical Expertise Strong understanding of quality tools (e.g., control charts, root cause methodologies) Knowledge of Lean principles (formal training preferred) Ability to perform and present statistical analysis effectively Competent in technical documentation (procedures, work instructions, visual aids) Proficiency in Microsoft Office (Excel, Word, Project, Visio, PowerPoint) Electronics background (academic or military) is a plus Additional Requirements Strong interpersonal skills with the ability to work in multi-functional and multicultural environments Comfortable collaborating across international teams Basic Spanish comprehension is beneficial Willingness to travel (~10%) to customer or partner sites Flexible approach to working hours based on business needs Physical Requirements Ability to perform hands-on tasks, including occasional lifting (up to 25 lbs) Capability to pass a visual acuity test (corrected vision acceptable) Comfortable working in a practical, shop floor environment Key Attributes High level of integrity and professionalism Detail-oriented with strong analytical and problem-solving skills Hands-on, proactive approach to quality and production challenges Strong communicator with the ability to influence and lead cross-functional teams #J-18808-Ljbffr Jackson Hogg