Health/Human Service Case Manager II

Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit today! Summary Statement Within this role as a Health/Human Service Case Manager II, you will determine initial and ongoing eligibility for needs-based benefits, including SNAP, Medical Assistance, CHIP, Subsidized Childcare, General Assistance (GA), and TANF. You will also work closely with TANF and SNAP vendors, provide case management and counseling, and make referrals for services DSS does not provide, such as housing, employment, Child Support, and food resources. As part of a multidisciplinary team, you will use a trauma-informed approach to identify barriers and connect vulnerable and low-income residents with benefits and community resources. This role requires strong communication and problem-solving skills, knowledge of local resources and public assistance programs, and the ability to provide timely, accurate, and compassionate service while maintaining professional boundaries and accurate case documentation. Essential Functions Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation. Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development). Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments. Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms. Establishes effective working relationships with clients, family, community, and professional sources. Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services. Provides information and case coordination on-site, via email or telephone to individuals or groups. Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies. May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment. Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months' experience in narrative report writing. Additional Posting Information The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Benefits To learn more about the comprehensive benefit package please visit our website at Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call View phone number on click.appcast.io or email View email address on click.appcast.io. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr DelDOT