Dealer Relationship Manager - West Michigan

Job Description

Job Description

The Dealer Relationship Manager (DRM) manages an assigned territory, comprised of Stellantis (STLA) OEM automobile dealerships, to achieve the desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts and floor plan opportunities in-line with corporate objectives.

Candidate must live in or around Grand Rapids, MI

Responsibilities:

• Serve as the primary point of contact for all dealership relationships, including retail finance, leasing, floor plan, and fleet lead generation
• Deliver training to dealership staff to increase application and contract volume with SFS
• Conduct sessions on SFS credit guidelines to help sales and finance managers optimize approvals and funding
• Build and maintain strong working relationships with existing and new dealership personnel
• Collaborate closely with credit and funding departments to address contract issues and support funding efficiency
• Support dealership and SFS goals by aligning relationship efforts with performance targets
• Monitor and analyze market trends and dealership performance to identify opportunities and challenges
• Maintain thorough documentation including call reports, itineraries, mileage logs, and submit timely expense reports
• Participate in weekly sales calls and other required meetings to share updates and align with regional goals
• Handle and protect sensitive consumer information (e.g., SSNs, DOBs) in accordance with data privacy standards

Qualifications & Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Minimum 2 years of experience as an underwriter for retail, small business, lease, or commercial lending, or as a DRM for a captive, bank, or finance company in the automotive indirect lending industry
• Completion of the Dealer Centered Selling Certification program is required upon hire for the Dealer Relationship Manager role

Education:

• High School Diploma, GED or equivalent

Skills Required:

• Functional knowledge of retail automotive operations, including sales finance and dealership management
• Proven ability to review and analyze credit within a lending environment
• Demonstrated capability to develop and maintain effective business relationships
• Strong communication and interpersonal skills
• Comprehensive understanding of sales principles and best practices
• Skilled in analyzing data and market trends to support strategic decision-making
• In Market Travel 80% - position requires minimum 4 days per week of in-dealership sales activity

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees are required to work remotely from a corporation or home office as well as manage a field presence to maintain a larger number of dealership prospects and the existing customer base. Employees may be required to conduct overnight travel to meet the demands of their dealer base. Employees will be required to report to a Regional Sales Manager , in a collaborative manner, to keep them abreast of all developments within the market.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Local market travel is required 80% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.