OSP Service Assurance Project Manager

Role Description

Zayo is seeking an experienced and detail-oriented OSP Service Assurance Project Manager to oversee and manage the end-to-end planning, execution, and delivery of outside plant (OSP) break/fix projects and emergency restoration for our telecommunications infrastructure, supporting network restoration and maintenance 24 hours, seven days a week, 365 days a year.

The OSP Service Assurance Project Manager manages project timelines, resources, and works within budgets and with cross-functional teams to ensure the timely and successful repair of our network. The ideal candidate will have extensive experience in project management within the telecommunications industry, with a focus on OSP activities.

Key Responsibilities:

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and work within budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance.
• Identify potential project risks and develop mitigation strategies to avoid delays and minimize further damage related to active outages.
• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.
• Ensure the project is completed in compliance with safety, quality, and regulatory standards.
• Manage relationships with contractors, vendors, and subcontractors, ensuring their performance aligns with project requirements and timelines.
• Ensure that all project-related documentation, including contracts, permits, and reports, is properly maintained and stored.

Qualifications

• Must have working knowledge of structured cabling and routing.
• Must be familiar with email, MS Excel, Word, Google Earth.
• Proven experience managing fiber optic and cable maintenance, to include restoration and emergency repairs.
• Ability to manage timelines and resources effectively.
• Must be able to read and understand network diagrams, KMZs, and be able to analyze OTDR test results to troubleshoot faults.
• Excellent communication and interpersonal skills, with the ability to work with a wide range of stakeholders.
• Strong problem-solving skills and the ability to adapt to changing project conditions.
• Knowledge of safety regulations, quality control, and construction standards in OSP projects.

Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree required in Engineering, Construction Management, Telecommunications, or a related field, preferred, or additional years of experience may be used in lieu of this preference.
• At least five (5) years of experience in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave