Admissions Coordinator

Admissions Coordinator – Georgia Sky Outpatient Detox Reports To: Director of Admissions & Business Development About Georgia Sky Georgia Sky Outpatient Detox provides compassionate, evidence-based care for individuals seeking to Detox from substances or Alcohol. Our team is dedicated to accessibility, clinical excellence, and a culture that celebrates growth, accountability, and connection. Position Overview The Admissions Coordinator serves as the first point of contact for clients and referral partners. This role ensures a seamless, professional, and empathetic intake experience—from initial inquiry through admission. The coordinator manages all incoming calls, verifies benefits, coordinates with clinical and medical staff, and maintains daily census accuracy while driving overall admissions efficiency and excellence. Key Responsibilities Answer and document all inbound inquiries, calls, and web leads promptly in CTM and Salesforce. Conduct compassionate, confidential pre-screenings to determine clinical and financial eligibility. Verify insurance benefits (VOB) via designated systems; confirm coverage, copays, deductibles, and authorization requirements. Communicate directly with clients, families, and referral partners to schedule intakes and coordinate arrival logistics. Collaborate with nursing, clinical, and business development teams to ensure smooth admissions flow and accurate census tracking. Maintain real-time updates on bed availability and level-of-care openings. Support bridge-to-coverage workflows for uninsured clients. Uphold HIPAA and 42 CFR Part 2 confidentiality standards at all times. Participate in team huddles, data reviews, and weekly performance calls to improve conversion rates and client outcomes. Qualifications Preferred 1–2 years of experience in SUD recovery, call center, or intake within behavioral health, substance use, or healthcare. Strong understanding of insurance benefits, VOBs, and treatment authorizations. Excellent communication, multitasking, and customer service skills. Ability to remain calm and empathetic in high-volume or crisis situations. Proficiency in Salesforce, Sunwave, and Call Tracking Metrics (CTM) preferred. Flexible schedule availability (including some evenings or weekends during peak volume). What We Offer Competitive base pay + performance-based incentive structure Comprehensive health benefits and PTO, matching 401k Ongoing professional development and training A high-energy, mission-driven team culture committed to excellence and compassion #J-18808-Ljbffr