Director of Property Management - SFR

Job Description

Job Description

Marketplace Homes was created to demystify, declutter, and unleash the power of real estate for everyone. In a complex industry, it is our mission to make it simple to buy a home, sell a home, rent, invest, and manage your properties, or even your entire portfolio.Through our advanced systems and networks, our Property Management team acquires, rehabs, markets, fills, and manages single-family homes across the country. The scope and scale of these operations make a strong Property Management team an integral part of our success.

Supervisory Responsibilities:

• Oversees a team of property managers to ensure assignments are completed on time and to specifications.
• Delegates work and assignments to team members based on expertise, work experience, and time constraints.
• Assist and enable team members to work independently by providing regular guidance and training.

Duties/Responsibilities:

• Leads an interdepartmental team to complete tasks on time, to specifications, and with accuracy and efficiency.
• Directs department activities and functions to maintain efficiency and compliance with company policies.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Acts as the liaison between property managers and the Vice President of Operations.
• Work to maintain an up-to-date set of SOP's and policies within the property management department.
• Oversight over the general management, improvement, and maintenance of residential properties under management or contract.
• Collects fees, including those for monthly assessments, rentals, deposits, insurance, taxes, or other operating expenses.
• Describes and imposes guidelines, rules, and regulations to team members.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills, with ability to train others.
• General understanding of the materials, methods, and tools used to construct and repair buildings and infrastructure of properties.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient with Microsoft Office Suite or related software.
• Experience utilizing Business Intelligence and property management reporting to manage a team to specific KPI's 
• Knowledge of all key parts of maintenance and renovations for single family homes. 
• Ability to troubleshoot complex SFR home maintenance issues

Education and Experience:

• College degree in Business Administration, Accounting, Real Estate, Finance, or related field required.
• Three to five years of related experience required.
• PMP, CAPM, and/or comparable project management certifications highly desirable

This role is hybrid, with required in-office days 3x a week in Southfield, Michigan.