Factory Office Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Opportunity for advancement

Job Description 
The Factory Office Coordinator supports daily office and production activities in a manufacturing environment. This role assists with purchasing, customer service, order entry, and basic production coordination. The position does not include supervisory responsibilities and is suitable for an organized, detail‑oriented individual looking to grow in manufacturing or operations. 

Essential Duties and Responsibilities 

Office Administration & Coordination  

• Serve as a point of contact for internal teams, customers, and vendors 
• Answer and route incoming phone calls and emails 
• Maintain accurate records, schedules, and documentation 

Purchasing & Inventory Management  

• Assist with ordering materials and supplies from approved vendors 
• Create and process purchase orders in the ERP system 
• Monitor inventory levels and report shortages or discrepancies 
• Coordinate inventory counts and adjustments with warehouse and production teams 

Customer Service & Order Processing  

• Respond to customer inquiries via phone, email, or online portal 
• Process order updates, cancellations, returns, and warranty requests 
• Help resolve basic order or product issues in a timely manner 

Basic Production Planning Support  

• Assist the Production Planner with tracking schedules and material needs 
• Communicate order requirements and updates to production teams 
• Report inventory discrepancies or defects to the appropriate department 

Qualifications 

• High school diploma or equivalent required 
• Previous experience in an office, manufacturing, or customer service role preferred 
• Basic computer skills; experience with ERP or order entry systems a plus 
• Strong organizational and communication skills 
• Ability to multitask and work in a fast‑paced environment 

Work Environment 

• Factory and office setting 
• On‑site position