Market Operations Leader

The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority. Key Responsibilities Hire andprovidetraining support for new PracticeManagers Coach and develop Practice Managers through regular 1:1s and field support. Areas of focus include(but are not limited to)hiring, onboarding, training, leadership, communication,performance management Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows) Monitor clinicP&L andKPIs and provide performance feedback Support staffing plans, scheduling optimization, and labor management Lead efforts to uphold client and team experience KPIs, driving prompt escalation ofcomplaints,risksor performance issues to Regional Operations Ensure compliance with OSHA, DEA, inventory, and documentation standards Partner with LVPs toexecuteonoperational priorities and expectations Leadregular market-level meetings to develop PMs and communicate company initiatives Share best practices across clinics Success Metrics PM performance and engagement Team member engagement andretention Clinic KPI consistency Successful initiative adoption Compliance and staffing stability Key Relationships Reports to: Regional Director of Operations Partners with: LVPs, PMs, Regional Ops, VP Vet team Qualifications & Skills Strong operational leadership experience inveterinary,healthcareor service-based environments Excellent interpersonal and coaching skills with the ability to influence without direct authority Proven capability in scheduling, staffing, labor management, and KPI execution Effective problem-solver with strong situational judgment Skilled in conflict resolution and performance coaching Clear, confident communicator with strong follow-through Highly organized with strong attention to detail Self-directed, adaptable, and results-oriented Commitment toCityVet’svalues and partner model Requirements Willingness to travelfrequentlywithin assigned market Bachelor’s degree preferred Minimum5+ years ofveterinaryoperations or management experience, preferably multi-site Experience coaching managers or leading teams Proficiencyin PIMS, scheduling systems, and operational reporting tools Solid understanding of clinic financials and labor metrics Knowledge of regulatory and safety requirements #J-18808-Ljbffr