Voucher Training and Compliance Specialist

Voucher Training and Compliance Specialist Category: Administration Main location: United States, Florida, Tampa Alternate Location(s): United States, Ohio, Columbus; United States, Ohio, Cleveland Position ID: J0426-2504 Employment Type: Full Time This position is located in Tampa, FL or Cleveland or Columbus, OH. Position Description Join us as a Voucher Training & Compliance Specialist! Are you a natural coach, a strong communicator, and someone who loves helping others succeed? This role puts you at the heart of a collaborative, mission‑driven team where your training expertise and problem‑solving skills make a real impact. You’ll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow. Why you’ll love this role Meaningful, high‑impact work that supports housing program operations A supportive team culture that values mentorship, collaboration, and continuous improvement Opportunities to create new training, influence processes, and develop expertise A professional, stable work environment with strong cross‑team partnerships Room to grow your career in training, compliance, operations, or leadership Your future duties and responsibilities The Voucher Training and Compliance Specialist develops and delivers training to new and existing CGI PBCA team partners on all processes related to Voucher Processing. This role creates training materials, supports partner mentoring and development activities, coordinates workshops, maintains vouchering documentation and eLearning content, and ensures all materials reflect current HUD requirements, policies, procedures, and software updates. The Specialist also creates new training as policies, procedures, and system enhancements evolve. Under the direction of the Voucher Training and Compliance Manager, the Specialist is responsible for carrying out training functions for assigned jurisdictions and developing voucher‑related training materials aligned with CGI partner roles and expectations. Responsibilities include Creating new trainings as policies, procedures, system features, or HUD guidance evolve Supporting mentoring and development activities for new and existing partners Delivering in‑person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners Conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions Updating procedural manuals in response to major policy, procedure, or vouchering software changes Updating voucher training PowerPoints to ensure current processes are included in new hire training Maintaining written documentation of training materials, class rosters, evaluations, and assessment results Updating and monitoring tracking databases to support reporting and ensure ISO9001 compliance Collaborating with the Voucher Training and Compliance Manager and Business Operations Analyst on testing and development of system enhancements Reporting issues related to timely voucher processing Maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance Required qualifications to be successful in this role Technical Skills Proficiency with Microsoft PowerPoint and Microsoft Office Suite Adobe Captivate experience preferred Information systems knowledge Accounting and record‑keeping skills Strong professional and analytical skills Core Competencies Ability to coach, mentor, review, and evaluate operations staff Ability to write assessments and evaluations for new and existing team partners Ability to support partner development through ongoing guidance, skill‑building, and training follow‑up Ability to prepare instructional materials, and present information effectively in both group and one‑on‑one settings Ability to interpret guidance and regulations—even with limited prior subject knowledge—and translate them into accurate policies, procedures, and training materials Strong attention to detail and accuracy in preparing operations manuals, training materials, and eLearning modules Desired qualifications / non‑essential skills required Section8 Housing program expertise HUD Occupancy Certification Tenant Rental Assistance Certification System (TRACS) knowledge Time Management Skills Written and Oral Communication Skills Adaptability Problem‑solving Skills Compensation range Cgi Federal typically does not hire individuals at or near the top of the range for their role. A reasonable estimate of the current range for this role in the U.S. is $35,200.00 – $77,400.00. Benefits Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well‑being programs Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. Accommodations CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Veteran Resources We make it easy to translate military experience and skills! Clickhere to be directed to our site that is dedicated to veterans and transitioning service members. Background Investigation All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. Discrimination Policy CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr