Account Manager

Job Description

Job Description

Magoo & Associates, LLC is seeking a relationship-focused, organized, and results-driven Account Manager to serve as a trusted business partner to our managed IT service clients. 

The Account Manager is responsible for maintaining and strengthening partner relationships, understanding evolving business and technology needs, coordinating with Magoo's technical and service teams, conducting Technology Business Reviews (TBRs), managing account information, and identifying opportunities to improve the partner's technology environment. 

This position also serves as a key member of the sales team and performs inside sales activities, including preparing and following up on proposals and quotations, coordinating technology purchases, identifying opportunities within existing accounts, nurturing prospects, and supporting recurring revenue growth. 

The role is primarily business and relationship focused rather than deeply technical. The Account Manager must understand Magoo's services and technology solutions well enough to communicate their business value while engaging Solution Engineering and other technical resources when deeper expertise is required. This reflects the existing Magoo Account Manager model, which directs the position to maintain platform knowledge while using Solution Engineering for technical questions and sustainable managed-services quotations.

Key Responsibilities 

Partner Relationship Management 

• Serve as a primary business relationship contact for assigned Magoo partners. 
• Build strong, long-term relationships with partner leadership, decision-makers, and key stakeholders. 
• Develop a thorough understanding of each partner's organization, business objectives, technology environment, operational challenges, and future plans. 
• Maintain regular communication with assigned partners rather than relying solely on reactive service interactions. 
• Advocate for the partner internally by communicating needs, concerns, priorities, and expectations to the appropriate Magoo team. 
• Monitor overall partner satisfaction and identify concerns before they negatively impact the relationship. 
• Coordinate internally with Support, Professional Services, Solution Engineering, Sales, Billing, and leadership as necessary. 
• Ensure partner account information, contacts, agreements, services, and related records remain accurate and current. 
• Serve as a point of escalation for business and relationship concerns and coordinate the appropriate internal resources toward resolution. 

Technology Business Reviews (TBRs) 

• Schedule, prepare, and conduct recurring Technology Business Reviews (TBRs) for assigned partners. 
• Work with Magoo technical resources to gather the information necessary for meaningful TBR discussions. 
• Review the partner's technology goals, service experience, security posture, upcoming initiatives, and business changes. 
• Translate technology information into clear recommendations that business decision-makers can understand. 
• Discuss upcoming technology needs, lifecycle requirements, projects, cybersecurity improvements, and strategic initiatives. 
• Document recommendations, commitments, and action items identified during each TBR. 
• Maintain follow-up activities to ensure agreed-upon initiatives continue progressing. 
• Use TBRs to demonstrate the value Magoo delivers and ensure partners understand how their technology investments support organizational goals. 

Partner Needs & Service Coordination 

• Regularly evaluate whether existing services continue to meet the partner's business requirements. 
• Identify changes in staffing, facilities, business operations, compliance obligations, cybersecurity requirements, or technology that may require modifications to services. 
• Coordinate with technical teams to address recurring service concerns. 
• Communicate partner expectations clearly to internal teams. 
• Help ensure commitments made to partners are documented and followed through. 
• Participate in coordination surrounding significant onboarding, offboarding, technology changes, and projects when partner communication is required. 
• Identify service risks and escalate issues that could affect partner satisfaction or business continuity. 

As a member of the sales team, the Account Manager is responsible for supporting revenue growth while maintaining a partner-first approach. 

Responsibilities include: 

• Identify appropriate opportunities for additional products, services, projects, licensing, security solutions, and managed services. 
• Generate and deliver quotations and proposals. 
• Maintain disciplined follow-up on outstanding quotes and sales opportunities. 
• Educate partners and prospects on Magoo services and the business value of recommended solutions. 
• Assist with prospective partner development and relationship nurturing. 
• Help qualify prospective partners to determine alignment with Magoo's services and support model. 
• Coordinate with Solution Engineering when technical discovery or solution design is required. 
• Maintain accurate sales opportunities, activities, quotes, and follow-up information within company systems. 
• Support recurring revenue growth and partner retention. 
• Participate in company sales initiatives, campaigns, and promotions. 
• Meet established individual and team sales goals. 
• Assist in maintaining accurate agreements, contracts, service information, and recurring billing information. 

Technology & Solution Knowledge  

• Maintain a working knowledge of Magoo's managed IT, cybersecurity, cloud, backup, productivity, and related technology offerings. 
• Understand the business problems addressed by Magoo's primary products and services. 
• Explain solution benefits clearly without overstating technical capabilities. 
• Recognize when Solution Engineering or another technical resource should become involved. 
• Participate in vendor and internal training as necessary to maintain product and service knowledge. 
• Stay informed about relevant technology and cybersecurity issues that could affect assigned partners. 

Sales & Account Administration 

• Maintain accurate documentation of partner communications and sales activity. 
• Keep partner contact and organizational information current. 
• Maintain follow-up dates and next actions for open opportunities. 
• Review contracts and recurring services for accuracy. 
• Coordinate procurement quotations and purchasing activity. 
• Respond promptly to account management and sales requests. 
• Follow established sales, account-management, documentation, and approval processes. 
• Provide management with appropriate forecasting, account activity, opportunity, and sales information. 

Security & Compliance Responsibilities 

• Follow Magoo's internal information security, acceptable-use, privacy, and cybersecurity policies. 
• Protect confidential partner and company information. 
• Follow security requirements when communicating, documenting, sharing, or accessing partner information. 
• Escalate cybersecurity concerns to appropriate technical or security personnel. 
• Avoid making technical or security commitments without appropriate technical validation. 
• Participate in required security awareness and company training. 

Qualifications 

Required 

• Strong interpersonal and relationship-building skills. 
• Excellent written and verbal communication skills. 
• Ability to communicate technology concepts to non-technical business leaders. 
• Strong organizational and follow-up skills. 
• Ability to manage multiple partners, opportunities, projects, and deadlines simultaneously. 
• Comfortable discussing business needs, budgets, technology investments, and service recommendations with decision-makers. 
• Demonstrated customer service or account-management abilities. 
• Ability to work effectively with sales and technical teams. 
• Strong attention to detail when managing proposals, agreements, quotes, and account information. 
• Ability to learn technology products and services without needing to function as a technical engineer. 
• Professional judgment and discretion when handling confidential partner information. 
• Proficiency with Microsoft 365 applications and modern business systems. 

Preferred 

• Previous account management, inside sales, customer success, technology sales, or business development experience. 
• Experience working for a Managed Service Provider (MSP), IT services company, telecommunications provider, software company, or other technology organization. 
• Familiarity with managed IT services, Microsoft 365, cybersecurity, cloud services, business continuity, networking, and technology lifecycle planning. 
• Experience conducting business reviews, account reviews, or strategic client meetings. 
• Experience working with CRM, quoting, ticketing, or Professional Services Automation systems. 
• Experience developing proposals and managing a structured sales pipeline. 

Core Competencies 

The successful Account Manager will demonstrate: 

• Relationship Ownership: Takes responsibility for maintaining strong partner relationships. 
• Business Acumen: Understands how technology decisions affect operations, productivity, risk, and financial performance. 
• Consultative Selling: Identifies genuine business needs and recommends solutions rather than simply selling products. 
• Communication: Communicates clearly with executives, end users, sales professionals, and technical personnel. 
• Follow-Through: Consistently closes communication loops and completes commitments. 
• Organization: Manages multiple partners and opportunities without losing important details. 
• Accountability: Takes ownership of outcomes and proactively addresses problems. 
• Teamwork: Effectively coordinates resources across Sales, Support, Professional Services, and Solution Engineering. 
• Continuous Learning: Maintains current knowledge of Magoo services and evolving technology. 
• Integrity: Places the long-term interests of Magoo and its partners ahead of short-term sales opportunities. 

What Success Looks Like 

A successful Account Manager knows their partners well enough to anticipate needs rather than simply respond to requests. 

Partners should view the Account Manager as a trusted business relationship manager and technology advocate who understands their organization, coordinates Magoo resources effectively, ensures strategic conversations occur regularly, and helps leadership make informed technology decisions. 

Internally, the Account Manager provides a critical connection between the partner, Sales, Support, Professional Services, and Solution Engineering teams, ensuring that partner needs translate into clearly defined actions and appropriate technology solutions. 

Magoo & Associates, LLC is the leading provider of IT service within Illinois and Indiana. Experience personal and professional growth while providing superior service to our partners. Magoo offers accelerated growth with lateral movement from help desk, field services, construction, fiber optics and engineering.

Company Description

Magoo & Associates, LLC is the leading provider of IT service within Illinois and Indiana. Experience personal and professional growth while providing superior service to our partners. Magoo offers accelerated growth with lateral movement from help desk, field services, construction, fiber optics and engineering.