Office Manager

Job Description

Job Description

Description:

Skipton Claims Management is a premier, family-owned public adjusting firm representing commercial and residential consumers in denied, delayed, or underpaid insurance claims. With over 50 years of experience and a multi-state presence (including offices in California, Colorado, Texas, Washington, and Florida), we have successfully increased our clients' claims by more than $40 million over the past 8 years.

Led by the current President of the National Association of Public Insurance Adjusters (NAPIA), our firm is recognized for its ethical standards, disciplined approach, and professional advocacy. We pride ourselves on the fact that 90% of our business comes from client referrals. We make every claim a priority, utilizing top-tier claim management software to ensure nothing ever falls through the cracks.

Position Overview

We are seeking an organized, proactive, and detail-oriented Office Manager to oversee daily operations at our main headquarters in Scottsdale, Arizona. As the operational backbone of our office, you will support our team of licensed public adjusters, interface with clients during critical times, and ensure our structured claim systems run seamlessly.

Key Responsibilities

• Operational Oversight: Manage day-to-day administrative operations of the Scottsdale main office to ensure a professional, productive environment.
• Claim System Support: Learn and utilize our proprietary claim management software to help track files, manage documentation, and ensure "nothing falls through the cracks."
• Client & Inquiry Routing: Enthusiastically greet clients and professionally route incoming calls for new claims, existing claims, and public inquiries.
• Schedule & Document Management: Organize office schedules, coordinate multi-state office communications, and assist in preparing structured claim presentations for insurance carriers.
• Bookkeeping: Assist in invoicing and payment processing.
• HR/Benefits: Assist manager in day-to-day processing of HR and Benefits tasks as needed.
• Vendor & Supply Management: Maintain office inventory, manage local vendor relationships, and keep the executive team organized.

Qualifications

• Experience: 3+ years of experience in office management, administrative leadership, or legal/insurance claims support.
• Tech-Savvy: Strong proficiency with modern office software and database management systems (experience with claims or project management software is a major plus).
• Communication Skills: Exceptional verbal and written communication skills; ability to display empathy and professionalism when speaking with clients facing property losses (fire, water, storm, theft).
• Organizational Wizardry: Unmatched attention to detail, strong multi-tasking abilities, and a structured approach to problem-solving.
• Industry Familiarity: Basic knowledge of the insurance, public adjusting, or restoration industries is preferred but not required.

What We Offer

• Competitive compensation aligned with experience.
• Full benefit, medical, dental, paid PTO and 401(k).
• A stable, family-owned business culture with national industry leadership.
• Opportunity to work alongside top-rated, certified experts in the property loss field.
• A professional, modern office environment in beautiful Scottsdale, AZ.