IT Specialist

Job TitleIT SpecialistDutiesHelpInstall, configure, update, maintain, customize, and support enterprise operating systems, hardware, system software, and vendor software in production environments.Formulate, maintain, and enforce system maintenance schedules and operational procedures required to sustain reliable production computing services.Manage system and server resources, including performance, capacity, availability, serviceability, and recoverability, and initiate corrective actions when requirements are not met.Troubleshoot, diagnose, and independently resolve complex operating-system, hardware, system-software, vendor-software, and production-application malfunctions.Plan, test, document, coordinate, and implement operating-system and vendor-software changes, patches, fixes, upgrades, and production installations using established change-management controls.Communicate complex technical information clearly and concisely to management, administrators, programmers, analysts, vendors, contractors, and users during planning, implementation, and troubleshooting.This is a Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code : 651 Category. Work in this category includes performing OPM GDS Cybersecurity Category / Specialty Area: Research and Development Specialist [SP-TRD-001] tasks, as defined by the NIST SP 800-181 National Cyber skills Workforce Framework (NCWF). Develops and maintains business, systems, and information processes to support enterprise mission needs; develops information technology (IT) rules and requirements that describe baseline and target architectures. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website:Work Schedule: Monday-Friday, 8 am-4:30 pmCompressed/Flexible: Available at Supervisors discretion.Telework: ADHOC, as determined by Agency Policy.Virtual: This is not a virtual position.Position Description/PD#: IT Specialist/ PD20171ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedPCS Appraised Value Offer (AVO): Not Authorized