Strategic Accounts Receivable Specialist

We’re Watts. Together, we’re reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.What we do:For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​Scope of PositionThe Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive, and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time or as needed for implementation and or business needs.This role is hybrid and is based in Andover, MA.Primary Job Duties and ResponsibilitiesSupport and coordinate the activities of an AR portfolio more than $8M USDManage the tactical relationship of the customers as representative of the Finance Shared Services organizationTroubleshoot issues that are significant and assess impacts and solutionsCoordinate customer meetings and prepare the topics for review and/or resolutionDeliver on key performance metrics as established in the goal/review processPrioritize, resolve, and escalate any issue within 15 days of noticeTransact credit card payments via online tool for applicable customersProvide recommendations in strategic decisions regarding customer terms, payment methods and credit requirementsAnalytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situationMaintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessaryMaintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebatesWork HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timelyFollowing SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputesMaintain an accurate and up to date collection note system for all defined customersProvide support for common proof of delivery and/or product shortage claimsProvide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivablesE-mail and mail invoices and bills of lading as necessary and per customer requestsIdentify and assist in the preparation of accounts for placement with collection agenciesProvide backup support for team members and contribute to a collaborative team environmentPerform other duties assigned by managementRequired QualificationsDegree or certificate in Accounting, Finance, or a related field - or equivalent work experience1+ years in Accounts Receivable or related accounting rolesAccounts receivable or financial shared services experienceTechnical proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tablesMulti-currency processing - Familiarity with international payments, currency conversions, and related complianceCollaborative mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levelsExcellent communication skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relationsAnalytical thinking - Strong analytical and problem-solving skills with a high attention to detailOrganizational ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlinesCustomer service orientation - A service-first approach with a proactive and responsive attitudeProblem solving - Capable of identifying root causes and implementing long-term solutionsProfessional presence - Comfortable engaging with all levels of the organization, from staff to senior leadership.Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quicklyPreferred QualificationsDeduction resolution management experienceSAP, or large ERP systems experiencePublic Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environmentGeneral Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparencyPunctuality and dependabilityAbility to be flexible and adapt to changing work priorities and stressful conditionsAdherence to all personnel policies, procedures, and standards of process as implemented by WattsMaintain productive and collaborative relationships with other Watts employeesAdherence to Watts’ seven Cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take ActionWorking ConditionsWhile performing the job duties, you will be working in an office environment. You will be required to work in the office at the Andover, MA location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).Physical Requirements: Specific physical abilities required for this position include, but are not limited to:Ability to remain seated/standing at a desk or workstation for extended periodsAbility to perform repetitive tasks like typing on a keyboard or using a mouse for extended periodsAbility to operate standard office equipment such as computers, printers, phones, and copiersAbility to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipmentPay RangeThe expected salary range for this position is $27.75 - $31.35 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.#LIHybridWatts in it for you:Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: How we work:At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.SummaryLocation: Andover, MA Federal StreetType: Full time