Program Manager, Partner Success

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Our EA Experiences group creates seamless, engaging experiences for communities built around world-renowned brands like Apex, Battlefield, and The Sims. We combine expertise in fandom-building, interactive storytelling, and fan care to position our franchises at the center of entertainment. Through culturally relevant content, coordinated journeys, and adjacent experiences, we connect fans worldwide and enrich how they experience EA. As a Senior Program Manager on the Partner Success team you will plan programs well, align them, and deliver them on time and within scope. You will improve collaboration across researchers, technologists, and partners, removing roadblocks and keeping everyone focused on priorities. Your work accelerates delivery of high-quality customer experience improvements, maximizes resources, and drives measurable business and customer value. You will report to the Director of Partner Success. Responsibilities Program & Project Leadership You will manage integrated workback schedules, milestones, and dependencies for our large partner programs and high‑impact programs. You will coordinate across our UX, technology, operations, business teams, and external partners to ensure alignment and accountability. You will track progress and risks; resolve blockers and escape when needed. You will drive program rhythms (kickoffs, status updates, checkpoints, retrospectives). Partner Management You will be a primary operational partner contact for assigned initiatives. You will ensure partners understand timelines, expectations, and decision paths. You will capture partner insights and feedback and integrate them into program execution and decisions. Foster trusted, collaborative relationships that support long‑term success. Program Operations & Enablement You will design and maintain program tracking systems (e.g., Airtable, dashboards, and documentation). You will improve workflows, tools, and reporting to increase efficiency and consistency. You will provide leadership with visibility into status, outcomes, risks, and ROI. You will establish lightweight frameworks and best practices that ensure tactical teams manage their smaller projects. Scaling & Governance You will help define when Partner Success leads vs support initiatives. You will influence and guide project management practices across partner-driven work. You will ensure consistency in documentation, communication, and operating norms. You will support planning, prioritization, and dependency management across programs. If this role is for you, you are… Enablement-minded and people‑first: you care about culture and making it easier for teams and partners to do great work. Curious and collaborative: you seek context, ask good questions, and work with teams to understand how things connect. A clear, trusted communicator: you communicate confidently with everyone from senior leaders to delivery teams. Comfortable managing multiple initiatives at once: you can prioritize across parallel workstreams, maintain momentum, and adapt as needs change. Proactive, organized, and systems‑oriented: you take ownership, bring structure to complexity, and improve how work gets done. Required Qualifications Strong communication skills across written, visual, and verbal formats. You have led complex, cross‑functional programs. You have experience managing external partners and stakeholder relationships. You can collaborate and partner with teams across our organization. Core Skills And Experience Program and project management expertise. Partner management and collaboration skills. Advanced proficiency with tools such as Airtable, Google Suite, Asana, Jira, Smartsheet, or similar. Design and maintain operational systems and reporting. Experience establishing KPIs and measuring business and customer impact. Comfort working with senior leaders and influencing without authority. Compensation And Benefits Pay Transparency - North America British Columbia (depending on location e.g. Vancouver vs. Victoria) $114,300 - $156,200 CAD Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr Electronic Arts (EA)