Spa Manager

Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Spa Manager Job Posting — Hand & Stone Massage and Facial Spa

Now Hiring: Full-Time Spa Manager Company: Hand & Stone Massage and Facial Spa Novi Location: 47460 Grand River Ave, Novi MI 48374

Hand & Stone Massage and Facial Spa is seeking a full-time Spa Manager for our full-service spa. The ideal candidate is goal-oriented, growth-minded, and has a proven background in sales management, spa operations, and customer service. We are looking for a strong leader who is passionate about wellness, team development, and delivering an exceptional client experience.

Spa Manager Performance Will Be Based on the Following Metrics:

Membership Conversion You understand how to coach and motivate your spa team to educate and delight clients, encouraging them to join our Lifestyle Program.

Revenue Growth You know how to drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities.

Recruiting & Team Development You are passionate about building and developing a team of talented spa professionals who provide outstanding service.

Operations Excellence You measure and deliver results, create a strong membership base, and ensure a consistently exceptional client experience while maintaining smooth daily operations.

What You Need to Succeed in This Role:

2–3 years of management experience in the salon, spa, retail, or hospitality industry

Strong leadership, sales, and customer service skills

Flexible schedule availability, including nights and one weekend day

Ability to promote the benefits of massage and skincare services

Experience motivating teams to achieve performance goals

Excellent communication and organizational skills

Ability to thrive in a fast-paced environment

Key Responsibilities:

Oversee daily spa operations and staff performance

Drive membership sales and client retention

Recruit, train, coach, and develop spa associates

Monitor scheduling, productivity, and revenue goals

Deliver exceptional customer service and resolve client concerns

Ensure compliance with company standards and operational procedures

Foster a positive, professional, and team-oriented culture

Benefits:

Competitive salary plus bonus opportunities

Employee discounts on spa services and retail products

Career growth and advancement opportunities

Supportive and wellness-focused work environment

Apply Today

If you are an energetic leader with a passion for wellness, sales, and team development, we’d love to hear from you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.