Account Manager

Account ManagerReq number:R8255Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe’re hiring an Account Manager based in Atlanta, GA to manage & operate CAI’s contingent workforce MSP program. This successful professional will drive MSP program adoption, support MSP implementation and ongoing management.Job DescriptionWe are seeking a motivated and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a permanent salaried position.What You'll DoBuild relationships with City of Atlanta agencies, program stakeholders, and supplier partners to drive adoption of CAI’s contingent workforce programLeverage existing public sector and contingent workforce experience to develop new business opportunities and expand program utilizationPosition CAI’s MSP contract as a strategic workforce solution for City departments and stakeholdersServe as the primary point of contact for client stakeholders, building and maintaining strong executive-level relationshipsSupport implementation and transition activities, including supplier onboarding, process alignment, and program launchManage ongoing contingent workforce program operations and delivery following implementationEnsure timely fulfillment of workforce requirements with a strong focus on IT labor categoriesTrack and manage program performance, including KPIs, SLAs, reporting, and continuous improvement initiativesFacilitate Vendor Management System (VMS) training and adoption for client and supplier stakeholdersPartner with recruiting, sourcing, and staffing teams to build scalable talent pipelines across multiple labor categoriesPrepare and deliver executive business reviews, program updates, and strategic recommendationsSupport change management activities and drive successful stakeholder engagement throughout the program lifecycleIdentify opportunities for account growth, increased utilization, and expanded workforce solutionsMaintain regular onsite presence for client meetings, relationship management, and business development activities throughout the Atlanta marketWhat You'll NeedExperience managing or supporting Contingent Workforce Managed Services Programs (MSP)Strong experience with IT staffing delivery and workforce managementKnowledge of contingent workforce strategies, Time and Materials (T&M) engagements, and workforce program operationsExperience working with Vendor Management Systems (VMS)Proven ability to build relationships, influence stakeholders, and develop new business opportunitiesStrong client-facing communication, presentation, and relationship management skillsExperience managing program performance using KPIs, SLAs, reporting, and continuous improvement methodologiesAbility to collaborate effectively with recruiting teams, suppliers, and client stakeholdersExperience supporting workforce program implementations, onboarding activities, and operational transitionsUnderstanding of public sector, government, municipal, or enterprise workforce environmentsExperience supporting multiple labor categories, including IT, professional, administrative, engineering, healthcare, or related disciplinesKnowledge of procurement processes and contract utilization strategiesStrong organizational, problem-solving, and project management skillsAbility to work independently and manage multiple priorities in a fast-paced environmentMust be local to Atlanta, Georgia and able to attend onsite meetings regularlyBachelor's degree in Business, Marketing, Human Resources, or a related field, or equivalent combination of education and experiencePhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$85,000 - $95,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.Job SummaryJob number: R8255Profession: Sales and Client DeliveryType: Full time