Clerk/ Receptionist

Clerk/Receptionist

UNION COUNTY COMMUNITY ACTION, INC.

Work Location- Hamlet, Richmond County, NC

Program- Head Start/ Early Head Start

Reports to: Site Manager

FLSA- Non-Exempt

 

SUMMARY
Responsible for customer service, computer data entry, and general office duties for the Main Lobby at the Head Start/Early Head Start Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary

1. Greets all visitors and families at the Main Lobby.
2. Determines needs and directs visitors and families to appropriate staff.
3. Enters demographic data into computer (CACFP meal attendance & regular child attendance).
4. Maintains records re: meal reimbursement program (CACFP).
5. Maintains files re: child enrollment to ensure compliance with NC Day Care Regulations.
6. Answers phone and directs callers to appropriate staff.
7. Attends all required pre-service training and staff meetings.
8. Completes DSS Day Care and Transportation reports on a monthly basis.
9. Checks staff attendance daily and emails daily staff attendance report to management.
10. Enters information into Child Plus, such as family information, day care, attendance, etc.

Secondary

1. Types memos, letters, and other projects as needed.
2. Assists with daily operations by serving in classroom ratio as needed and as determined by the Site Manager.  This includes assisting in operations by providing restroom breaks and other brief breaks to classroom ratio staff as determined necessary by the Site Manager.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED), EDU 119; and six months to one-year related experience and/or training; or equivalent combination of education and experience. 
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES
Incumbent must demonstrate a working knowledge of master telephone systems, desktop computer, related software, printer, calculator, copier, risograph, and fax.

OTHER QUALIFICATIONS
Employee must pass an annual physical, TB screening, and submit to random drug screenings.

CERTIFICATES, LICENSES, REGISTRATIONS
Incumbent must have a valid driver's license.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to use hands to handle, or feel and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

SPECIFICATION 
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Equal Opportunity Employer

Union County Community Action, Inc. (UCCA) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Union County Community Action, Inc. (UCCA) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Union County Community Action, Inc. (UCCA) expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Union County Community Action, Inc. (UCCA)’s employees to perform their job duties may result in discipline up to and including discharge