Customer Support Coordinator

Customer Support Coordinator

Employment Type: Contract

Location: Remote

Pay rate: $21-$23/hr

Responsibilities:

• Process daily software licensing, cellular activations, and subscription entitlements.
• Verify licensing and entitlement accuracy for subscribed devices.
• Provide Tier 2 support for licensing and activation-related requests.
• Submit internal requests to support serialized device ownership.
• Partner with the Subscription Specialist to support evolving business needs and priorities.
• Coordinate with internal operations teams to fulfill customer subscription requests.
• Collaborate with Business Analysis (BA) teams on key support initiatives.
• Work with global teams to troubleshoot and resolve complex subscription and activation issues.
• Maintain accurate records and ensure timely completion of support requests.
• Deliver high-quality customer service while managing multiple priorities in a fast-paced environment.

Requirements:

• High school diploma or equivalent required.
• 1+ year of experience supporting technical operations, licensing, subscriptions, or customer support.
• Experience with software licensing, device activations, or entitlement management is preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational skills with strong attention to detail.
• Ability to communicate effectively with customers and cross-functional teams.
• Comfortable learning and processing technical information.
• Self-motivated with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office and common business applications.

Preferred Qualification:

• Experience supporting subscription-based products or services.
• Familiarity with technical licensing and activation processes.
• Experience working with internal ticketing or support systems.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Strong customer service mindset and technical aptitude.

PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.