Global Head of Support & Customer Experience
Plaid
Plaid, based in San Francisco, is looking for a Head of Support to lead global support operations. You will craft strategies to enhance customer satisfaction and manage a distributed team. The ideal candidate has extensive experience in technical support, particularly in fintech, and possesses strong leadership skills. Join Plaid and play a vital role in enhancing the financial experiences for millions. #J-18808-Ljbffr Plaid
- Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a... ...focused on delivering high-quality customer support while managing critical incidents... .... The ideal candidate has extensive experience in technical customer support, at...Suggested
$300 per month
...infrastructure. About This Role: As the Director of Customer Support, you will be instrumental in expanding... ...On: Build, lead, and scale Crusoe’s global Customer Support organization. Develop... ...-performing customer support teams. Experience building support procedures, global...SuggestedTemporary work$140k
About the Role As a Senior Customer Success Manager on the Global Delivery Partnerships team, you will serve as a strategic leader and global point of... .... Basic Qualifications At least 5 years of full time experience Experience in B2B Customer Success, Account Management...SuggestedFull timeWorldwide$224k - $252k
Discord Inc. is seeking a Director of Customer Experience to lead an AI-powered transformation for customer support. This high-visibility role focuses on redefining support for millions of users with a talented team of CX specialists. The ideal candidate will bring over...Suggested- Who are we? RZR Global is an AI-driven company specializing in... ...Role Overview The Global VP/Head of Customer Success (CS) at RZR Global is... ...ensure that every new client experience begins with a "First-Time-... ...innovations. Non-Gaming Category Support: Partner with the Sales...SuggestedImmediate start
$200k - $260k
...systems. About the Role Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team’s initiatives in Global Development. You’ll apply enterprise‑... ...for continued investment in AI. Own the experience across the organization’s lifecycle—manage...Work at officeVisa sponsorshipFlexible hours$200k - $260k
Customer Success Manager, Beneficial Deployments - Global Development Key Responsibilities Build trusting, strategic relationships with nonprofit leaders, program... ...cases for continued investment in AI. Own the experience across the organization’s lifecycle—managing...Visa sponsorship$144k - $184k
...management with outcomes of increased customer satisfaction and growth in retention &... ...What you’ll need 10-15 years external experience with proven success in consultative... ...integrated solutions that provide IT decision support to global companies Comprehensive understanding...Contract work- ...and executing the strategy for global clients or major regional... ...with the outcome of increased customer engagement and an increase in... ...You Will Need 15+ years of experience with +10 years of sales experience... ...that provide IT decision support to global companies Comprehensive...
$185k - $250k
...building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We're adding ~1,000... ...but you're building the scalable version. There is no large support structure waiting for you. No dedicated CRM team, no project...Work at officeImmediate startRelocation- ...Planet, and part of the Global Alliance for Banking on... ...good. We don’t just support environmental and social... ...wins, tackle challenges head-on, and push boundaries... ...internal salary structures, experience, skills and other job-... ...Hiring: Director of Customer Experience We’...Full timeTemporary workImmediate startRemote work
$263.33k - $291.67k
About the Role The Uber Eats Global Delivery Partnerships team is seeking a highly accomplished... ...of 6 years of full‑time, progressive experience Experience in end‑to‑end global... ...or marketplace solutions, specifically supporting direct‑to‑consumer delivery at a high‑growth...Full timeFlexible hours$73.33k - $123k
About the Team TikTok's Global Business Solutions (GBS) team is at the forefront of driving... ..., new product adoption, and custom strategy development Lead client-facing... ...teams Minimum Qualifications 2+ years of experience in campaign management, with a strong emphasis...Temporary workLocal area- Anthropic is looking for a Customer Success Manager to join its Beneficial Deployments team in San Francisco. This role focuses... ...ideal candidate has over 7 years in customer-facing roles, experience with global development organizations, and a passion for AI and global...
- Airwallex is seeking a founding Global Customer Insights Lead in San Francisco to interview customers, run surveys, and deliver executive-ready reports. You’ll define the insights strategy and scale a distributed team across time zones, partnering with senior stakeholders...
$170k - $200k
..., including but not limited to relevant experience, skills and other qualifications, geographic... ...payments and financial platform for global businesses. Powered by our unique combination... ...the team We’re launching a brand-new Customer Insights function within Operations...Full timeTemporary workLocal areaWorldwideFlexible hours- Airwallex is seeking a Customer Insights Lead in San Francisco to spearhead their new insights function, focusing on customer intelligence... ...impact on product and investment decisions. Join Airwallex’s mission in revolutionizing global payments! #J-18808-Ljbffr Airwallex
$145k - $190k
...underwriting, servicing, compliance, and customer service for our partners. We’re a... ...the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer... ...the vision and strategy for how we support millions of small businesses across...Full timeWork at officeWork from homeFlexible hoursShift work$150k - $170k
...roadmap and company‑wide strategy; synthesize customer trends, collect product feedback, and... ..., documentation, and training that supports the overall team Support our customers by... ...thrive in this role, you have: 7+ years experience managing a customer support team in a start...Self employmentRemote workFlexible hours- Gartner Inc. is seeking a Client Director, Team Lead to set and execute strategy for global clients or major regional accounts with substantial strategic impact. The role manages 1-3 direct reports and focuses on client value delivery, retention and new business opportunities...
- Toast is looking for a Manager of Customer Success to lead a team of CSMs across international regions. This role demands an adaptive leader... ...who will oversee customer journey strategies and directly support team members. You will be responsible for exceeding retention and...
- Baker McKenzie is looking for a Global Clients Associate Director, Technology to enhance business development strategies for the tech... ...The ideal candidate should have significant business development experience within the tech sector, exceptional communication skills, and a...Local area
$239k - $270k
Menlo Ventures is looking for a leader of Customer Experience & Safety Operations at Suno in San Francisco. You will spearhead support and community teams to ensure user trust and operational efficiency in a fast-paced environment. Ideal candidates will have over 12 years...- Parafin is seeking a Head of Customer Experience to own and scale the entire CX function. This full-time exempt leadership role is based onsite... ...to the executive team. You will define the vision for supporting millions of small businesses across partner platforms, building...Remote jobFull time
- ...service. Team Leadership & Collaboration Work with Associates to support client service and business development activities; reporting... ...required; advanced degree preferred. Minimum 12+ years of experience in client relationship management, business development, investment...
- Overview The Global Clients Associate Director, Technology (AD) drives... ...coaching and upskilling: Support the business development... ...teams to deliver seamless client experiences across practice areas, working... ...Reports to: Global Head of Clients Travel requirements...
- ...Sr. Relationship Manager -Global Commercial Bank - Middle Market - Technology Group... ...attracting and developing exceptional talent, supporting our teammates' physical, emotional, and... ...Business Development Client Experience Branding Continuous Improvement Data...Work experience placementWork at officeShift workDay shift
$80k - $150k
...quality consumer / B2B research. Global brands like Unilever, Google,... ...companies understand their customers and how well they can serve... ...incredible engineering ability, and experience building companies. #3 How... ...operator. This is not a support role. You will shape pilots,...- ...strategic, people‑focused leader to manage our global Administrative Business Partner (ABP)... ...worldwide ABP team and oversees offshore support, balancing operational rigor with a human... ...bridge strategy and execution with the Head of RE & Workplace, drive program audits,...Full timeWorldwide
- ...by building the tools and experiences that thousands of developers... ...apps they use every day. Our Support team plays a critical role—... ...resolves issues and helps customers get more from our products. As Head of Support, you will own our global support strategy and...Work experience placementLocal area
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