Business Office Manager

Job Description

Job Description

About Us
RiverPointe Post-Acute is a premier provider of skilled nursing and rehabilitation services located in Carmichael, CA. We are committed to delivering 5-Star care through a team of experienced professionals dedicated to supporting patients in their recovery journey after surgery, injury, or serious illness. Our focus on compassionate care and medical integrity creates a nurturing environment for residents, their families, and our staff. By fostering meaningful connections within our community, we continuously adapt to the evolving needs of those we serve.

Why Join Us?
At RiverPointe Post-Acute, we are passionate about creating a supportive and empowering environment for our team members. Our culture prioritizes collaboration, flexibility, and work-life balance, ensuring you have the tools and opportunities to thrive both personally and professionally.

Our management team values understanding and compassion, making every effort to accommodate the unique needs of our employees. Here, you’ll find a workplace that not only recognizes your contributions but also invests in your growth, well-being, and success and where you can make a difference every day.

Position Overview:

The Business Office Manager role is perform and/or supervise the collection of all accounts receivable, the input of billing information and the billing of Medicaid, Medicare, managed care, hospice, secondary, and other various claims, handle disbursements and collection of personal trust funds, and reconcile bank statements; and, other duties as assigned by the Administrator and AR Consultant.

• Supervision of billing and collecting resident accounting functions.
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversaw the patient billing system to ensure the accuracy of patient account billing information.
• Responsible for all patient-related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections.
• Responsible for front-end collections of A/R balances due from residents while in-house (met with residents and responsible parties upon admission and routinely thereafter to follow up on collections) and back-end collections of A/R balances due from residents after discharge.
• Manage the Medicaid pending application and conversion process to ensure timely resolution.
• Responsible for the month-end closing of the billing system in accordance with company policy and timelines.
• Responsible for timely processing of charges, adjustments, refunds, payment posting, and write offs.
• Ensures patient bills and collection letters are processed accurately and timely.

QUALIFICATIONS:

• Previous experience as a Business Office Manager in a skilled nursing facility/long-term care for one year is a must.
• Collections and outstanding receivables experience strongly preferred
• Minimum or 1 year experience with Medicaid, Medicare, HMO, and other insurance billing and collections
• Point Click Care (PCC) billing system experience is preferred
• Strong knowledge of billing, coding, and reimbursement processes in skilled nursing facilities.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Demonstrated ability to lead and develop a team effectively.
• Strong communication skills, both verbal and written, to interact with staff, residents, and families.
• Proficiency in healthcare software systems and Microsoft Office Suite.

What We Offer:

• Medical, Dental, and Vision coverage.
• Additional options like Accident Insurance and Hospitalization plans.
• Life and AD&D insurance included for full-time employees.
• 401(k) retirement savings.
• Paid time off: Vacation, Holidays, and Sick Leave.
• Supportive and collaborative work environment.
• Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.