Customer Care Administrative Coordinator

Compensation Details: $18.40 - $23.00 per hour Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Weekly Pay Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents Paid Time Off Programs (incl. vacation, paid sick time, holiday pay) Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more Adoption cost reimbursement Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events * Benefits are provided in compliance with applicable policies. Job Description: About This Role The Customer Care Administrative Coordinator serves as the first point of contact for visitors, employees, and vendors entering the Ace Contact Center in Fort Myers, Florida. This role is responsible for managing front desk operations, coordinating administrative tasks, maintaining security protocols, and supporting the overall efficiency of the center by overseeing supplies, access badges, and facility-related needs. What You’ll Do Greet and assist visitors vendors, and employees entering the contact center, ensuring proper check-in procedures and security compliance. Front Desk & Visitor Management – Greet and assist visitors, vendors, and employees entering the contact center, ensuring proper check-in procedures and security compliance. Badge & Security Access Administration – Issue new employee badges, process badge replacements, and maintain security access records. Administrative Support – Provide general administrative assistance for the contact center, including scheduling, document management, and coordinating building-related activities. Supply & Inventory Management – Oversee office and operational supply inventory, place orders as needed, and ensure supplies are stocked and available. Facility Support – Assist with general building needs, coordinating with maintenance or facilities teams as necessary to maintain an efficient and organized workspace. Employee & Vendor Assistance – Serve as a point of contact for employees and vendors requiring assistance with entry procedures, badge issues, or other front desk-related matters. Call Center Support Coordination – Assist in organizing resources, distributing materials, or supporting center-wide initiatives as needed. Other Duties as Assigned – Adapt to evolving needs of the contact center, providing additional support as required. Who You Are High school diploma or equivalent required; associate’s or bachelor’s degree in business administration, office management, or a related field is a plus. Basic understanding of office administration, front desk operations, and security procedures. Familiarity with customer service principles and professional business communication etiquette. General knowledge of inventory management and ordering processes. Required Skills Minimum 1-3 years of experience in a front desk, receptionist, office administration, or customer service role. Experience handling administrative tasks such as supply ordering, document management, and scheduling. Prior experience managing visitor access, issuing security badges, or working in a corporate or call center environment is a plus. Familiarity with workplace safety, security protocols, or building management support is beneficial. Preferred Skills Communication Skills – Strong verbal and written communication skills to interact with employees, vendors, and visitors professionally. Customer Service – Ability to provide a welcoming and professional experience for guests and employees while handling inquiries efficiently. Time Management & Organization – Ability to prioritize tasks, manage multiple responsibilities, and maintain an orderly front desk and supply area. Problem-Solving & Decision-Making – Ability to assess situations quickly, troubleshoot issues, and provide appropriate resolutions. Technical Proficiency – Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel) and ability to learn security or visitor management systems. Attention to Detail – Ensuring accuracy in record-keeping, security badge issuance, and supply inventory management. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.