Global Key Account Manager

About usHuman health matters. SCHOTT Pharma designs science-based solutions to ensure medications are safe and easy to use globally. A team of 4,700 people from over 60 nations contributes to global healthcare. With 17 sites worldwide, the company is headquartered in Mainz, Germany, listed on the Frankfurt Stock Exchange, and committed to sustainable development for society and the environment.Your ContributionDevelop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives)Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives, customer requirements, and long-term partnership goalsPrepare annual budgets, sales forecasts, and multi-year business projections (FY+1 to FY+3) to support strategic planning and performance managementIdentify, develop, and commercialize new business opportunities, products, and projects through collaboration with customers and cross-functional internal stakeholdersEstablish and implement short- and long-term account growth strategies to expand market share, increase profitability, and strengthen competitive positioningDevelop and manage annual global account plans by region, business unit, and product portfolio, including measurable objectives and key milestonesPromote existing products, new developments, and value-added solutions to drive customer engagement and business expansion opportunitiesBuild and sustain executive-level relationships with key decision-makers and influencers within customer organizations worldwideServe as the primary commercial point of contact for assigned global accounts, ensuring timely communication, issue resolution, and customer satisfactionLead global pricing strategy, contract negotiations, and commercial agreements while coordinating alignment among key internal stakeholdersCoordinate and participate in customer visits, business reviews, audits, and strategic meetings; provide regular account updates and performance reporting to leadershipPartner with Marketing to support trade shows, conferences, exhibitions, customer events, and strategic promotional initiatives that enhance market visibility and growthMonitor competitive activity, market trends, and customer developments, translating insights into recommendations and action plans that support business growthLead and coordinate strategic projects and cross-functional initiatives designed to strengthen customer relationships and improve competitive advantageManage customer concerns and escalations by collaborating with Quality, Operations, Customer Service, Finance, and other internal teams to ensure effective resolutionSupport accounts receivable management by partnering with Finance to resolve overdue balances and minimize financial riskDrive continuous improvement of sales processes, account management practices, and internal procedures to enhance operational effectiveness and customer experienceCollaborate closely with Sales, Marketing, Product Management, R&D, Operations, and Supply Chain teams to ensure successful execution of customer strategies and business objectivesParticipate in required meetings, training programs, and professional development activities to maintain technical, commercial, and industry expertisePromote and support Environmental Health & Safety (EHS) initiatives and maintain compliance with all applicable workplace safety requirementsEnsure compliance with ISO standards, cGMP requirements, company policies, procedures, ethical business practices, and the Code of ConductYour ProfileBS in Business, Life Sciences, or related fields, requiredA minimum of 5 – 10 years of relevant experience within active sales role, preferably in the life sciences or pharmaceutical packaging/biotech industrySound computer knowledge and skills including MS Office and SAPExperience with trade shows, business meetings and trainingsSound technical aptitudeSelf-motivated and results driven; strong perseverance to hit targets and deadlinesMulti-tasking abilities and prioritizationDetail oriented approach; service orientedPersonable Forward and creative thinkingEffective communication skills (email, phone, etc.)Ability to read, write and speak English languageRemote Office / Customer Visits / PPE (when/where applicable)Normal business hours, Monday - Friday / flexibility required, as needed35% - 65%, as required and can include intercontinental travelYour BenefitsExcellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon electionPlease feel free to contact usYou can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT Pharma USA Inc, Human Resources, Kurt Johnson, View phone number on click.appcast.io*At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.