Executive Assistant I (Patient Relations)

Executive Assistant I (Patient Relations) – (NTE2608018) Description Application Deadline: 3 September 2026 Date of Issue: 21 August 2026 Vacancy Notification Circular No. NTE2608018 Position: Executive Assistant I (Patient Relations) Rank: Executive Assistant I Department / Cluster: Patient Relations Office, New Territories East Cluster Pay: HK$24,675 to HK$29,195 per month Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance. Key Responsibilities Handle public enquires / feedback / complaints and liaise with hospitals/complainants on complaint matters via hotline, face-to-face, and email. Support public complaint handling for Patient Relations Officers and draft correspondences. Coordinate meetings, trainings, projects and assist in preparing documents, reports and compiling statistical data and prepare PowerPoints. Provide administrative and clerical support to the day-to-day operations of the department. Perform any other related duties as assigned by supervisors. Entry Requirements (i) University Graduates with experience; OR (ii) F.5 / S.5 with:

• 1) HKCEE 5 passes including English Language (Syllabus B) and Chinese Language; or
• 2) 5 subjects in HKDSE attaining the level specified below:

Level 2 in English Language & Chinese Language; and Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects; or equivalent AND diploma in a specialized function AND relevant frontline experienceon handling hotline and face to face complaints from public Preferred Attributes/Exposure Good command of both spoken and written English and Chinese. Hands-on experience in client communication and complaint service (including handling of enquiries received from complaint hotline and face-to-face, liaison with complainants and assisting in complaint investigation). Experience in coordinating meetings, writing meeting minutes, and holding events. Proficiency in PC applications, e.g. MS Word, Excel, PowerPoint and Chinese word processing. Responsible, self-motivated and able to work independently. A good team player, with good interpersonal and communication skills. Remarks for “Notes to Applicants”. For enquiries, please contact 3505 2997. Location: New Territories East Cluster Job: Supervisory, Clerical and General (Including EA rank) Job Type: Full Time Post Date: 21/8/2026 #J-18808-Ljbffr at Hospital Authority