IT Service Desk Lead: Operations, Escalations & Performance
Leidos
Leidos is seeking an IT Support Manager in Washington, DC to lead SEC ISS Customer Service Desk operations. This role involves managing the incident reporting and service request process, ensuring high-quality support, and overseeing staffing and escalation handling. The ideal candidate should have over 10 years of experience in IT support, strong ITIL knowledge, and proven leadership skills. The position requires a Bachelor's degree in a relevant field and a commitment to service improvement. #J-18808-Ljbffr Leidos
Vacancy posted 2 days ago
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