Branch Support Specialist (Office Specialist 2) - Oregon City

Agency: Department of Justice Position Type: Employee – Branch Support Specialist (Office Specialist 2) – Oregon City Posting Date: 07/02/2026 Application Deadline: 07/12/2026 Salary Range: $3,515 - $4,738 Primary Duties (in part) As office receptionist, receive calls and visitors. Forward calls to Oregon Child Support Program staff as appropriate. Provide customer service/reception with screening telephone calls, assist walk‑in customers and visitors, answer general information questions, and access and narrate computerized child‑support files when appropriate. Process outgoing mail and open and distribute incoming mail. Upload and associate documents to the web‑based child support case management system. Develop, draft, and revise office procedures as needed. Attend team meetings, take notes, and prepare minutes in a draft form for editing and approval. Coordinate scheduling of conference rooms. Notarize documents as needed, upon successful completion of notary training and exam. Schedule and administer paternity tests at various locations. Find, interpret, and apply the laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program. Provide technical assistance and administrative tasks to support the team and management. Review and respond to inquiries about the status of cases assigned to the office. Other duties as assigned. Required Experience and Qualifications Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. OR an associate degree in any field. OR an equivalent combination of education and experience. Finalists must pass a comprehensive employment reference check and fingerprint‑based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility. This position will require obtaining a Notary Public commission within six months of hire and maintaining it throughout the appointment. Desired Skills, Experience, and Attributes Ability to accurately keyboard 45+ wpm. Professional experience working collaboratively with a team and strong interpersonal skills. Ability to maintain professional composure, tact, and friendliness while dealing with irate, hostile, or emotionally distraught public in an environment with frequent interruptions. Proficiency in Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications. Ability to read and interpret various computer program screens, switch between different applications, coordinate data, and recall the differences and similarities. Experience working independently, prioritizing own work, and meeting time‑sensitive deadlines, sometimes with little notice and frequent interruptions. Benefits Exposure to a variety of operational areas within the Oregon Child Support Program. Permanent, full‑time employment. Vacation, sick leave, 11 paid holidays a year, and special days off. Excellent medical, dental, and vision benefits. Pension and retirement programs. Endless peer and management support, and representation by the Service Employees International Union (SEIU). Opportunity to expand your professional skills. The Department of Justice is an equal opportunity employer; we do not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age or disability, and we are committed to workplace diversity. #J-18808-Ljbffr State of Oregon