Logistics Account Manager

Job Summary

We are seeking a Logistics Account Manager for a direct hire opportunity in Huntington Beach, CA. This role is ideal for a customer-focused logistics professional who enjoys building long-term client relationships, solving shipping-related challenges, and partnering with internal teams to ensure service excellence.

The Logistics Account Manager will serve as the main point of contact for assigned customers, helping retain and grow business through responsive communication, strong account support, and a clear understanding of the shipping process. This is a great opportunity to join a collaborative logistics environment with supportive leadership, positive teamwork, and opportunities to build a long-term career path in account management, customer success, and transportation services.

The right candidate will bring strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service to customers and internal partners.

Key Responsibilities

- Serve as the lead point of contact for assigned customer accounts and manage day-to-day account needs.
- Build and maintain strong customer relationships while developing trusted advisor partnerships with key stakeholders.
- Coordinate with internal teams to support timely and successful delivery of logistics services and solutions.
- Identify customer needs, recommend appropriate services, and price solutions based on knowledge of the shipping process.
- Track account activity, forecast key account metrics, and identify growth opportunities in collaboration with the sales team.
- Maintain accurate customer and account data in CRM, WMS, OMS, and related database systems.

Compensation and Benefits

- Salary range: $60,000 to $75,000 per year.
- Salary exempt position.
- Direct hire opportunity.
- Location: Huntington Beach, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage assigned customer accounts and serve as the primary contact for logistics service needs.
- Support account retention and growth through relationship management, issue resolution, and service recommendations.
- Coordinate with cross-functional teams to ensure timely delivery of services and solutions.
- Maintain accurate account information in CRM, WMS, OMS, and database systems.

- 3 to 5 years of relevant logistics, customer service, or account management experience.
- High school diploma or equivalent required.
- Strong understanding of the shipping process and ability to think through logistics service requirements.
- Strong proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage customer needs in a fast-paced environment.
- Strong attention to detail and commitment to maintaining accurate data.
- Demonstrated critical thinking, problem-solving, and results-oriented work style.
- Ability to collaborate effectively with sales, operations, customer service, and other internal teams.
- Ability to assist with high-severity customer requests or escalations as needed.
- Ability to remain in a stationary position approximately 50 percent of the time and occasionally move throughout an office environment.
- Ability to frequently communicate with coworkers, customers, and vendors.
- Ability to occasionally lift up to 25 pounds.
- Ability to travel by automobile occasionally and drive oneself as needed.

Preferred Qualifications

- Bachelor’s degree in Business or equivalent preferred.
- Prior experience in customer service or account management highly preferred.
- Salesforce experience preferred.
- Experience supporting customer appointments or partnering with sales teams is a plus.