GSG Relationship Manager

GSG Relationship Manager Job Req Id: 26970799 Location: City of Taguig, Metro Manila, Philippines Job Type: On-Site/Resident Posted: Jun. 15, 2026 Job Overview The GSG Relationship Manager is a client facing banker responsible for a seamless execution of onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. Responsibilities Maintain professional relationships with client representatives. Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities. In partnership with manager, identify and originate low‑complexity opportunities. Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives. Manage credit requests in close coordination with various internal teams. Monitor credit lines and raise exceptions when necessary. Manage the end‑to‑end client onboarding experience, from initiating CRM requests to post‑implementation follow‑up. Oversee client documentation and facilitate client training to ensure a smooth transition. Serve as the primary point of contact for managing and resolving client escalations. Facilitate day‑to‑day operational flows and track client feedback. Act as the designated KYC (Know Your Customer) owner for a portfolio of clients. Complete and maintain accurate client profiles. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications Experience : 2‑5 years of experience in client management or a related role within the financial services industry. Technical Skills : Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements. Problem‑Solving : Ability to resolve client issues and manage escalations. Interpersonal Skills : Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and the ability to develop and maintain strong client relationships. Attention to Detail : High level of accuracy and attention to detail in all aspects of work. Education Bachelor’s/University degree or equivalent experience. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please request accessibility support. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi