Relationship Manager

Who We Are At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data‑driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter. We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values: Courageous – We embrace new challenges and fresh ideas. Authentic – We show up as our true selves and value transparency. Resourceful – We find creative solutions and make things happen. Excellent – We hold ourselves accountable and take pride in our work. At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits! What You’ll Do As a Relationship Manager, you’ll play a key role in ensuring high client retention and satisfaction while expanding product utilization. You will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth. You will: Ensure net revenue retention exceeds 99% Effectively manage an assigned book of business, maintaining awareness of client status and trends while providing proactive communication and expectation-setting Build strong relationships by understanding each client’s objectives, key strategies, leaders, and stakeholders to establish yourself as a credible, trusted advocate Identify and execute upselling and cross‑selling opportunities to drive revenue growth Develop and lead strategic partnership reviews for Enterprise and Elite clients Clearly and proactively communicate with internal client service teams and leadership to ensure service excellence Demonstrate the value of our partnership and guide clients in navigating the service experience Ensure a smooth plan year renewal process through coordinated internal and external collaboration Proactively manage client contract renewals and maintain accountability for timelines Coordinate timely delivery of information, effective issue resolution, and proactive follow‑up Maintain a client Net Promoter Score (NPS) of 40 or higher What You Bring We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role: A drive to innovate in employee benefits and make complex processes feel effortless A team‑first attitude—we thrive when we collaborate Must Have 3–5 years of experience as a relationship manager or in a similar client‑facing role Bachelor’s degree or equivalent experience Experience in pre‑tax, COBRA, benefits administration, wellness, tuition reimbursement, or other related benefits Proven ability to lead strategic benefits discussions with clients Proficiency with relationship management CRMs Experience facilitating cross‑functional workgroups for process improvement and issue resolution Ability to upsell and cross‑sell based on client needs Comfortable discussing and working with technical processes and procedures Ability to identify and implement process efficiencies for both clients and the organization Strong problem‑solving skills and initiative in developing solutions before escalation Ability to analyze consumer needs and develop tailored, innovative solutions Experience tracking and reporting on client goal progress Strong multitasking and time management abilities Empathetic and attentive to customer needs Meticulous attention to detailPositive attitude with a strong desire to grow and excel each day Portfolio Link To be considered for the position, please include your portfolio link in the email when submitting your application. Why You’ll Love Working Here We’re an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations. A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it). Opportunities to grow, learn, and level up your skills. A team that genuinely enjoys working together and celebrating wins. Competitive benefits package because we believe in walking the talk when it comes to employee well‑being. Salary Offered $70,000 - $85,000 per year Join Us! If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! #J-18808-Ljbffr